philby21
0
I have recently changed ISP's a couple of times, originally I was with Wanadoo and had 18+ months of reliable service (and never any complaints of excessive usage). Due to their pricing I started to look around for a cheaper alternative. I will freely admit that I fell for the Tiscali (more like "take the Pisscali") pitch and decided to migrate. Went from my excellent, reliable 1meg service to a useless, incredibly unreliable 2meg service.
Usual story with Tiscali customer services in Bombay, run through checklist, "not a fault on our network, has to be on your end", keeping asking me to re-check the modem (I use a Netgear router), can't understand that the fault is not on my line. Nothing has changed at my end, the only change has been the ISP. After two weeks of this (one Saturday night the connection dropped out 44 times between 5pm and 11.30pm, after this I stopped counting but kept my router logs up to date) I asked for an MAC code, usual prevarication - "12 month contract", my response - "I'll see you in court for breach of contract for failing to provide a reliable and usable service". Lots of letters sent, including one that contained some copies of my router logs addressed to their MD, result - I had to phone and ask about MAC code at which point they gave it to me over the phone. Result = never once had a bill or DD payment taken from my bank for their service, not received any letters try to chase the 12 month contract payment.
Next mistake? Choosing PlusNet before discovering this place. Now I am having almost exactly the same problems with Plus, they are also of the opinion that the problem does not lie with them. After reading all the reviews on this site I doubt their confidence in their network. They have performed all sorts of tests and have again gone through all the same checks with me that Tiscali did, nothing changed. Fault referred to BT, no fault found.
The question that comes from this is how likely is it that the problem is at my end? I mostly experience disconnections at peak times (you could almost set your watch by it) with the occasion drop out early in the morning. During the day and in the early hours of the morning there is no problem whatsoever.
Am I better off trying to get this sorted out with PlusNet or should I just bite the bullet and get my MAC code and go to Zen? Will I get the same problems with Zen?
Plus are currently talking of having a BT engineer visit my home to check my equipment which I am liable for the cost of if they find a fault, Plus will not tell me what would happen if they don't find one. As my previous 1meg connection was fine I have even asked them to move me back to that speed which they have failed to do.
If anyone can provide any advice on this or if it sounds at all familiar please let me know. I can provide background info such as the data that Plus have from all their 'tests'.
Thanks in advance.
Phil
Usual story with Tiscali customer services in Bombay, run through checklist, "not a fault on our network, has to be on your end", keeping asking me to re-check the modem (I use a Netgear router), can't understand that the fault is not on my line. Nothing has changed at my end, the only change has been the ISP. After two weeks of this (one Saturday night the connection dropped out 44 times between 5pm and 11.30pm, after this I stopped counting but kept my router logs up to date) I asked for an MAC code, usual prevarication - "12 month contract", my response - "I'll see you in court for breach of contract for failing to provide a reliable and usable service". Lots of letters sent, including one that contained some copies of my router logs addressed to their MD, result - I had to phone and ask about MAC code at which point they gave it to me over the phone. Result = never once had a bill or DD payment taken from my bank for their service, not received any letters try to chase the 12 month contract payment.
Next mistake? Choosing PlusNet before discovering this place. Now I am having almost exactly the same problems with Plus, they are also of the opinion that the problem does not lie with them. After reading all the reviews on this site I doubt their confidence in their network. They have performed all sorts of tests and have again gone through all the same checks with me that Tiscali did, nothing changed. Fault referred to BT, no fault found.
The question that comes from this is how likely is it that the problem is at my end? I mostly experience disconnections at peak times (you could almost set your watch by it) with the occasion drop out early in the morning. During the day and in the early hours of the morning there is no problem whatsoever.
Am I better off trying to get this sorted out with PlusNet or should I just bite the bullet and get my MAC code and go to Zen? Will I get the same problems with Zen?
Plus are currently talking of having a BT engineer visit my home to check my equipment which I am liable for the cost of if they find a fault, Plus will not tell me what would happen if they don't find one. As my previous 1meg connection was fine I have even asked them to move me back to that speed which they have failed to do.
If anyone can provide any advice on this or if it sounds at all familiar please let me know. I can provide background info such as the data that Plus have from all their 'tests'.
Thanks in advance.
Phil























