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Packet Loss Over the Atlantic

RobEarl

Casual Member
Hi,
We've been having a problem here with packet loss, it's most apparent when playing US based games with a lot going on when things grind to a halt, however, packet loss is present in MTR results taken at any time, see below.

We've spoken to BT who said there was nothing wrong with the line so it must be a hardware fault. After installing a new router the problem persists. Speedtest.net reports 8-11Mbps down and 0.6-0.8Mbps up which seems fine. Packet loss appears to be outside BTs network, can anyone advise what we should try next?

MTR results follow:

Code:
Host                                              Loss%   Snt   Last   Avg  Best  Wrst StDev
 1.                                                0.0%   199    4.2  58.5   1.3 105.8  29.4
 2.                                                0.0%   199   23.1  23.8  21.7  35.5   2.5
 3.                                                0.0%   199   23.3  23.9  22.1  35.2   2.2
 4.                                                0.0%   199   28.8  29.9  28.7  40.1   1.6
 5.                                                0.0%   199   28.7  29.8  28.2  49.3   2.2
 6. 213.120.157.178                         0.0%   199   30.2  30.2  28.1  95.0   5.1
 7. acc1-10GigE-0-2-0.mr.21cn-ipp.bt.net  1.0%   198   28.4  91.8  28.4 11603 826.5
 8. 109.159.250.5                              5.0%   198   35.5  77.4  34.9 7675. 557.1
 9. transit2-xe-1-1-0.ilford.ukcore.bt.net 1.0%   198   35.4  37.6  34.2  76.8   6.3
10. t2c2-ge14-0-0.uk-ilf.eu.bt.net        4.0%   198   36.6  36.2  34.7  46.9   1.5
11. t2c1-p3-0.uk-lon1.eu.bt.net           0.0%   198   36.1  36.1  34.5  43.2   0.9
12. t2a1-ge4-0-0.uk-lon1.eu.bt.net      0.0%   198   34.6  36.4  34.6  51.5   2.0
13. 166-49-211-38.eu.bt.net               0.0%   198   35.2  38.7  34.8  89.9   9.1
14. xe-1-2-0.bos10.ip4.tinet.net          5.0%   198  119.4 115.8 112.5 155.3   6.2
15. internap-gw.ip4.tinet.net              94.9%   198  111.0 111.9 110.6 117.1   1.9
16. border1.te7-1-bbnet1.bsn003.pnap.net 97.0%   198  111.8 115.6 111.5 128.4   6.4
17. turbine-6.border1.bsn003.pnap.net  8.1%   198  119.6 112.3 110.4 125.6   1.9
18. 74.201.102.154                           93.9%   198  112.9 112.9 111.4 116.8   1.5
19. 74.201.102.13                             94.9%   198  111.4 115.4 111.4 131.3   6.1

Code:
Host                                                          Loss%   Snt   Last   Avg  Best  Wrst StDev
 1. BThomehub.home                                   0.0%   162    3.7  66.8   0.8 100.2  38.7
 2.                                                            0.0%   162   21.5  21.7  20.7  23.3   0.5
 3.                                                            0.0%   162   21.3  21.9  20.8  27.5   0.7
 4.                                                            0.0%   162   28.1  28.1  27.4  29.3   0.4
 5. 213.120.157.18                                       0.0%   162   28.0  28.1  27.3  35.2   0.7
 6. 213.120.157.178                                     0.0%   162   27.8  28.2  27.1  40.1   1.1
 7. acc1-10GigE-10-2-0.mr.21cn-ipp.bt.net       0.0%   162   27.6  31.2  27.4  86.5   8.9
 8. 109.159.250.17                                      3.1%   162   33.7  34.0  32.9  55.2   1.8
 9. transit1-xe11-0-0.ealing.ukcore.bt.net       1.9%   161   33.0  37.1  32.6  86.4  10.0
10. t2c1-ge14-0-0.uk-eal.eu.bt.net                 5.6%   161   33.0  33.6  32.8  35.5   0.5
11. t2c2-p3-3.uk-lon1.eu.bt.net                     0.0%   161   33.4  33.9  32.8  39.9   0.7
12. t2a1-ge7-0-0.uk-lon1.eu.bt.net                 0.0%   161   34.7  34.2  33.2  35.4   0.4
13. xe-0-3-0.cr1.lhr1.uk.nlayer.net                 0.0%   161   33.7  36.8  33.4  98.1  10.0
14. xe-7-2-0.cr1.nyc2.us.nlayer.net               4.3%   161  102.1 106.4 101.3 151.4   9.2
15. ae1-50g.cr1.ewr1.us.nlayer.net               95.6%   161  114.5 114.5 114.2 115.0   0.2
16. as20473.xe-0-0-0-4076.cr1.ewr1.us.nlayer.net    19.9%   161  103.4 106.9 101.8 128.6   4.8
17. vl52-cr2.ewr2.choopa.net                       84.4%   161  115.2 108.6 101.9 132.3   8.7
    tge1-4-cr2.ewr2.choopa.net
18. 64.237.62.226.choopa.net                      27.3%   161  113.7 113.9 113.2 115.1   0.4
 

Mark.J

Administrator
Staff member
ISPreview Team
Sadly that does look like something which is going to be out of your direct control. If you're seeing a pattern where those specific USA servers always return high loss, while others around them continue to function normally, then there's not going to be much you can do.. unless I've misunderstood the problem.

ISPs can tweak the rout that traffic takes to avoid bad servers but it would usually take a larger number of people to complain before they would recognise a fault and adjust for it. I just ran a quick test myself on one of the choopa.net IP's at the end of your hop list and also noticed some casual loss, albeit not to the same level as you have reported above.

It might be worth asking on BT's own consumer forum whether others have had the same issue. Also remember that gaming on servers outside of the UK/EU is always going to be more unstable.
 

RobEarl

Casual Member
Thanks for your response. The first server there is in Boston and the second in New York so I did some more MTRs around the area:

Code:
Host                                              Loss%   Snt   Last   Avg  Best  Wrst StDev
 1. BThomehub.home                        0.0%   338   26.1  50.8   0.8  99.6  27.4
 2.                                                 0.0%   338   22.1  22.0  20.9  41.8   1.7
 3.                                                 0.0%   338   22.2  22.2  20.9  76.4   3.3
 4.                                                 0.6%   338   27.2  28.4  27.2  48.3   2.4
 5. 213.120.157.18                            0.6%   338   27.8  28.2  27.1  71.4   2.5
 6. 213.120.157.178                           0.3%   338   28.4  28.2  27.2  68.0   2.4
 7. acc1-10GigE-0-2-0.mr.21cn-ipp.bt.net    2.4%   338   31.4  29.9  26.9  70.9   7.1
 8. 109.159.250.17                             5.3%   338   33.2  33.9  33.0  59.1   1.6
 9. transit1-xe1-0-0.ealing.ukcore.bt.net   2.7%   338   33.4  35.5  32.4  79.7   7.8
10. t2c1-ge14-0-0.uk-eal.eu.bt.net         6.2%   338   33.7  33.6  32.4  52.2   1.3
11. t2c1-p4-0-0.us-ash.eu.bt.net           0.3%   338  108.0 107.8 106.8 113.2   0.6
12. border1.eqnx.va.rcn.net                 99.7%   338  118.6 118.6 118.6 118.6   0.0
13. tge1-3.core4.lnh.md.rcn.net            99.7%   338  110.9 110.9 110.9 110.9   0.0
14. tge2-4.core4.phdl.pa.rcn.net           11.8%   338  123.2 123.9 122.0 156.1   4.2
15. tge2-4.core4.nyw.ny.rcn.net            88.1%   338  111.0 112.1 110.5 145.8   5.5
16. ???
17. ge3-2.aggr2.sbo.ma.rcn.net            17.5%   337  128.8 130.0 128.1 174.9   5.1
18. 207.96.0.2                                83.3%   337  129.4 129.4 128.4 141.8   1.7
19. 67.208.183.118.nyc.electricfiber.net   98.8%   337  118.2 118.0 117.5 118.7   0.6
20. 136.167.9.226                          22.6%   337  118.3 118.7 117.4 139.1   1.9
21. 136.167.6.142                          78.9%   337  118.5 119.3 117.5 137.1   2.7
22. www.bc.edu                            99.7%   337  139.7 139.7 139.7 139.7   0.0


www.bostonherald.com
Code:
Host                                     Loss%   Snt   Last   Avg  Best  Wrst StDev
 1. BThomehub.home              0.0%   212   76.0  48.9   0.7  98.2  22.6
 2.                                      0.0%   212   22.3  22.4  20.7 129.8   7.7
 3.                                      0.9%   212   23.4  22.1  20.9  61.3   2.8
 4.                                      0.9%   211   27.9  28.2  27.2  50.2   1.7
 5. 213.120.157.18                 0.9%   211   27.8  28.2  27.2  65.8   2.7
 6. 213.120.157.178                0.5%   211   28.0  28.3  27.2  45.7   2.0
 7. acc1-10GigE-1-3-0.mr.21cn-ipp.bt.net      3.8%   211   27.5  29.6  27.0  90.5   7.2
 8. 109.159.250.17                3.8%   211   33.5  34.1  32.8  63.2   2.7
 9. transit2-xe0-1-0.ealing.ukcore.bt.net  4.3%   211   34.1  35.1  32.4  69.5   6.3
10. t2c2-ge14-0-0.uk-eal.eu.bt.net  6.6%   211   33.9  33.7  32.4  46.5   1.4
11. 195.50.91.161                 0.9%   211   39.4  34.6  32.9  76.5   4.9
12. ae-32-54.ebr2.London2.Level3.net  3.3%   211   43.1  39.1  33.1  58.3   4.6
    ae-32-52.ebr2.London2.Level3.net
    ae-32-56.ebr2.London2.Level3.net
13. ae-3-3.ebr1.London1.Level3.net   33.3%   211   34.5  34.4  33.0  51.1   1.8
14. ae-100-100.ebr2.London1.Level3.net  0.9%   211   33.9  34.3  33.3  51.4   1.5
15. ae-41-41.ebr1.NewYork1.Level3.net    0.9%   211  102.4 102.8 102.0 105.3   0.4
16. ae-1-8.bar2.Boston1.Level3.net      99.0%   211  107.6 109.3 107.6 111.1   2.5
17. ae-0-11.bar1.Boston1.Level3.net     99.5%   211  107.3 107.3 107.3 107.3   0.0
18. ae-7-7.car1.Boston1.Level3.net      8.1%   211  107.1 109.4 106.6 153.2   7.3
19. CONTINENTAL.car1.Boston1.Level3.net  91.9%   211  123.5 123.8 122.6 133.0   2.4
20. ???

and one from a different region:

www.lasvegassun.com
Code:
Host                                           Loss%   Snt   Last   Avg  Best  Wrst StDev
 1. BThomehub.home                     0.0%   304   50.8  50.4   1.7 100.3  28.8
 2.                                              0.0%   304   21.6  21.5  20.6  25.3   0.4
 3.                                              0.3%   304   21.7  21.9  21.0  27.7   0.5
 4.                                              0.3%   304   28.3  28.0  27.2  36.2   0.6
 5. 213.120.157.18                         0.3%   304   28.3  28.0  27.0  34.4   0.7
 6. 213.120.157.178                       0.0%   304   27.9  28.0  27.0  33.4   0.6
 7. acc1-10GigE-11-2-0.mr.21cn-ipp.bt.net  2.0%   304   27.9  29.8  27.2  64.8   6.9
 8. 109.159.250.9                          7.2%   304   34.3  33.9  32.6  57.6   2.1
 9. transit1-xe0-0-0.ealing.ukcore.bt.net   5.9%   304   32.8  34.4  32.4  65.6   4.4
10. t2c1-ge14-0-0.uk-eal.eu.bt.net   6.2%   304   33.0  33.5  32.5  35.1   0.6
11. t2c2-p3-1.uk-lon1.eu.bt.net       0.7%   304   34.3  33.9  32.8  43.6   0.7
12. t2a1-ge7-0-0.uk-lon1.eu.bt.net  1.3%   304   34.9  34.3  33.2  36.8   0.4
13. gi8-44.mpd01.lon01.atlas.cogentco.com  41.3%   304   36.8  41.3  33.5 177.1  19.7
14. te3-1.mpd02.lon01.atlas.cogentco.com   30.0%   304   34.3  39.0  33.4 151.4  18.8
15. te0-2-0-1.mpd21.jfk02.atlas.cogentco.com 16.8%   304  119.3 120.0 119.1 122.7   0.5
16. te0-0-0-2.mpd21.dca01.atlas.cogentco.com   88.4%   304  116.2 116.1 115.3 116.8   0.3
17. te8-1.mpd01.atl01.atlas.cogentco.com   97.4%   304  128.0 147.9 127.3 218.5  34.4
18. te3-2.mpd01.iah01.atlas.cogentco.com    98.7%   304  228.6 195.5 145.3 251.4  52.4
19. te2-2.mpd01.lax01.atlas.cogentco.com    45.5%   304  196.5 182.7 177.4 251.6  13.0
20. te3-3.ccr01.las02.atlas.cogentco.com     65.0%   304  183.2 184.6 183.0 212.9   3.7
21. 38.104.170.42                                    90.8%   304  183.4 183.8 183.2 185.9   0.6
22. nv-69-69-252-234.sta.embarqhsd.net     99.7%   304  184.0 184.0 184.0 184.0   0.0
23. 138.210.86.222                                   99.0%   304  184.1 184.4 184.1 184.9   0.4
24. ???


Now the strange thing is I can browse these websites without issue, even watch the live feeds of bc.edu webcams. Is it possible the servers displaying such high loss are really just throttling ICMP traffic, i.e. dropping any more than 1 ping in 10 seconds? This could explain why the loss decreases further down the line.

While playing on the Boston based server in the first MTR we normally have 0-0.5% loss and only when we enter areas with lots of combat do we see an increase to 15-20%. Although the traffic does increase in these areas they're still well within the capacity of the line as reported by speedtest.net. I ran a test just now on a Boston server and got 7Mbps down and 0.7Mbps up. This problem only started fairly recently, we used to be able to be in the exact same areas on the exact same hardware without any problems.

Again, thanks for your help, I'll post on the BT forums and see what they say.
 

Mark.J

Administrator
Staff member
ISPreview Team
Packet Loss is annoying because as an end user it can be very difficult to know why it's happening. There could be some form of traffic management but it's really hard to say and congestion or faulty hardware at the remote server are more likely causes. In any case BT aren't the best ISP for multiplayer gaming. Have you run a tracert to see what the actual latency looks like?

As for the impact upon live feeds etc., well packet loss may or may not be noticeable here. Remember if a packet fails to be delivered then it's re-sent, which slows everything down a bit, but it could be that your casual latency is still reasonable except for the odd spike. Now unlike games, most webcams will "buffer" the content so you wouldn't necessarily notice any impact.
 

Mel

ULTIMATE Member
Now the strange thing is I can browse these websites without issue, even watch the live feeds of bc.edu webcams. Is it possible the servers displaying such high loss are really just throttling ICMP traffic, i.e. dropping any more than 1 ping in 10 seconds? This could explain why the loss decreases further down the line.

It is quite possible that a server/router/firewall may be set up to ignore ICMP ping requests from any given IP address from which it recieves more than a certain number in a given period of time, or to not respond to pings at-all.

Here's the output from an online trace route tool (set to use layer 4) to your last site - http://clez.net/net.traceroute?ip=www.lasvegassun.com&t=layer4&p=80&via[]=clez#clez - you can see it reports various firewalls on its route to www.lasvegassun.com

[via] layer4 traceroute via clez.net
1 vlan-630-1.s4y19.fra.routeserver.net ( 85.25.10.2) 1.4/1.0ms
** [firewall] the next gateway may statefully inspect packets
2 static-ip-85-25-95-1.inaddr.intergenia.de (85.25.95.1) 0.3/0.5ms
** [neglected] no reply packets received from TTLs 3 through 4
** [firewall] the next gateway may statefully inspect packets
5 te0-2-0-6.mpd21.dca01.atlas.cogentco.com ( 154.54.31.245) 98.4/98.4ms
** [neglected] no reply packets received from TTLs 6 through 9
10 38.104.170.42 167.5/167.9ms
11 nv-69-69-252-234.sta.embarqhsd.net ( 69.69.252.234) 158.8/158.7ms
** [firewall] the next gateway may statefully inspect packets
12 138.210.86.222 161.2/161.2ms
13 138.210.151.129 161.9/161.8/*/*ms
14 [target] 138.210.151.139:80 160.7/161.0/*/*ms
 

RobEarl

Casual Member
Hi again,
I've noticed something curious in the MTR and traceroute results I've been getting:

Code:
traceroute to gls.ddo.com (74.201.102.13), 30 hops max, 60 byte packets
 1  BThomehub.home (192.168.1.254)  66.183 ms  65.957 ms  65.731 ms
 2  217.32.142.98 (217.32.142.98)  26.255 ms  27.945 ms  28.418 ms
 3  217.32.142.142 (217.32.142.142)  29.255 ms  30.132 ms  31.483 ms
 4  213.120.163.18 (213.120.163.18)  39.207 ms  39.643 ms  41.022 ms
 5  213.120.157.18 (213.120.157.18)  42.021 ms  43.013 ms  43.979 ms
 6  213.120.157.178 (213.120.157.178)  45.183 ms  27.732 ms  28.007 ms
 7  acc1-10GigE-11-2-0.mr.21cn-ipp.bt.net (109.159.250.78)  28.930 ms  29.309 ms  29.545 ms
 8  109.159.250.21 (109.159.250.21)  35.653 ms  34.660 ms  35.624 ms
 9  transit2-xe-0-1-0.ilford.ukcore.bt.net (194.72.20.250)  34.701 ms  34.940 ms  34.812 ms
10  t2c2-ge11-0-0.uk-ilf.eu.bt.net (166.49.168.125)  35.417 ms  34.465 ms  34.242 ms
11  t2c1-p3-3.uk-lon1.eu.bt.net (166.49.164.97)  34.917 ms  34.967 ms  34.869 ms
12  t2a1-ge4-0-0.uk-lon1.eu.bt.net (166.49.135.102)  35.029 ms  34.362 ms  35.203 ms
13  166-49-211-38.eu.bt.net (166.49.211.38)  35.060 ms  34.322 ms  35.323 ms
14  xe-1-2-0.bos10.ip4.tinet.net (89.149.183.13)  118.109 ms  118.659 ms  119.062 ms
15  internap-gw.ip4.tinet.net (77.67.77.54)  119.874 ms  120.206 ms  121.002 ms
16  border1.te7-1-bbnet1.bsn003.pnap.net (63.251.128.43)  123.760 ms border1.te8-1-bbnet2.bsn003.pnap.net (63.251.128.107)  125.375 ms border1.te7-1-bbnet1.bsn003.pnap.net (63.251.128.43)  126.602 ms
17  turbine-6.border1.bsn003.pnap.net (64.95.76.202)  127.820 ms  128.920 ms  129.511 ms
18  74.201.102.154 (74.201.102.154)  131.895 ms  112.217 ms  112.798 ms
19  74.201.102.13 (74.201.102.13)  113.815 ms  111.985 ms  112.000 ms

That first hop of 66ms is ridiculously high for the 10ft of cat5e it's travelling, however:

Code:
PING bthomehub.home (192.168.1.254) 56(84) bytes of data.
64 bytes from BThomehub.home (192.168.1.254): icmp_seq=1 ttl=64 time=0.690 ms
64 bytes from BThomehub.home (192.168.1.254): icmp_seq=2 ttl=64 time=0.402 ms
64 bytes from BThomehub.home (192.168.1.254): icmp_seq=3 ttl=64 time=0.402 ms
64 bytes from BThomehub.home (192.168.1.254): icmp_seq=4 ttl=64 time=0.391 ms
64 bytes from BThomehub.home (192.168.1.254): icmp_seq=5 ttl=64 time=0.414 ms
64 bytes from BThomehub.home (192.168.1.254): icmp_seq=6 ttl=64 time=0.436 ms
64 bytes from BThomehub.home (192.168.1.254): icmp_seq=7 ttl=64 time=0.420 ms
64 bytes from BThomehub.home (192.168.1.254): icmp_seq=8 ttl=64 time=0.417 ms
64 bytes from BThomehub.home (192.168.1.254): icmp_seq=9 ttl=64 time=0.410 ms
^C
--- bthomehub.home ping statistics ---
9 packets transmitted, 9 received, 0% packet loss, time 8009ms
rtt min/avg/max/mdev = 0.391/0.442/0.690/0.090 ms

:confused:

EDIT: I just ran a new cable directly to the router and nothing changed. It's also a new router since these problems started.
 

Mark.J

Administrator
Staff member
ISPreview Team
Open a command prompt in windows (under Accessories) and type "ping 192.168.1.254" to see if that returns the same sort of result after "time". If you are on a wired network then pinging your gateway IP should return a result with practically no latency at all or at most 10-15ms (though even that is high for a gateway IP ping).

I do know that wireless networks can add some latency into the connection but not usually that much, at least not for a local network IP ping.
 

RobEarl

Casual Member
Aye, much lower like that (see post above). Maybe the router is just prompter replying to direct ping than to TTL exceeds.

Found lots of these in my firewall logs too:

14:00:45 13 May FIREWALL icmp check (1 of 250): Protocol: ICMP Src ip: 77.67.77.54 Dst ip: xx.xx.xx.xx Type: Time Exceeded Code: Time to Live exceeded in Transit

Note that's the IP address of the first server to show a 95% packet loss on the MTR to gls.ddo.com. If I then MTR www.bc.com this appears:

14:56:16 13 May FIREWALL icmp check (1 of 541): Protocol: ICMP Src ip: 67.129.230.2 Dst ip: xx.xx.xx.xx Type: Time Exceeded Code: Time to Live exceeded in Transit

That's the IP address of the first server to show >90% loss in that particular MTR too. Also:

15:05:16 13 May FIREWALL icmp check (1 of 540): Protocol: ICMP Src ip: 166.49.151.134 Dst ip: xx.xx.xx.xx Type: Time Exceeded Code: Time to Live exceeded in Transit

Which is a BT server which is now showing 99.5% loss. Any idea why some responses are failing to traverse NAT and some aren't?
 

RobEarl

Casual Member
So I switched out for our 3 year old netgear router and:

Code:
Host                                    Loss%   Snt   Last   Avg  Best  Wrst StDev
 1. www.routerlogin.com        0.0%   103    0.4   0.4   0.4   2.4   0.2
 2.                                      0.0%   103   19.7  19.9  19.2  41.4   2.2
 3.                                      0.0%   103   19.6  20.5  19.4  45.2   3.5
 4.                                      0.0%   103   25.6  26.2  25.2  47.3   2.1
 5. 213.120.157.30                 0.0%   103   26.2  26.0  25.2  31.6   0.7
 6. 213.120.157.178                0.0%   103   25.8  26.5  25.4  52.2   3.1
 7. acc1-10GigE-11-2-0.mr.21cn-ipp.bt.net      0.0%   103   25.8  28.9  25.3  86.2  10.0
 8. 109.159.250.5                   0.0%   103   32.9  33.0  32.0  52.5   2.2
 9. transit2-xe-0-1-0.ilford.ukcore.bt.net  0.0%   103   32.5  36.0  31.6 150.2  15.6
10. t2c2-ge11-0-0.uk-ilf.eu.bt.net  0.0%   103   32.7  32.5  31.7  46.7   1.5
11. t2c1-p3-0.uk-lon1.eu.bt.net  0.0%   103   32.5  32.5  32.0  41.1   0.9
12. t2a1-ge4-0-0.uk-lon1.eu.bt.net   0.0%   103   32.7  32.6  32.0  47.2   1.5
13. 166-49-211-38.eu.bt.net      0.0%   103   32.1  34.5  31.8  98.8   9.5
14. xe-1-2-0.bos10.ip4.tinet.net 0.0%   103  117.3 120.2 116.3 164.8   8.3
15. internap-gw.ip4.tinet.net     0.0%   103  109.4 111.4 108.6 206.4  12.3
16. 63.251.128.107                 0.0%   103  109.5 110.9 108.7 229.4  11.9
17. 64.95.76.202                    0.0%   103  109.7 109.5 108.7 112.1   0.5
18. 74.201.102.154                 0.0%   103  111.0 110.3 109.1 135.9   2.6
19. 74.201.102.13                  0.0%   102  108.9 110.1 108.8 123.5   2.1

Thumbs up for the BT home hub! I'll see if that's made any difference to the in game packet loss later tonight.
 

RobEarl

Casual Member
Ok, problems still happening in game despite completely clear traceroutes running at the same time.

Do you think it's possible BT is seeing a burst of UDP traffic and misclassifying it as file sharing then throttling it back? Going to try running MTR with UDP datagrams while we have loss to see if that shows anything.
 

Mark.J

Administrator
Staff member
ISPreview Team
I wouldn't run a TR at the same time as your game, the extra latency effect is noticable :) .. at least it has been when I tried. I have to be honest, without sitting in front of your computer and fiddling around for a few hours it would be very hard to guess at what is happening. It appears like part of the problem may exist on your network though. Hopefully one of the ISP Reps on here might have some better ideas because I don't know much about HomeHubs.
 
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