RobEarl
0
Hi,
We've been having a problem here with packet loss, it's most apparent when playing US based games with a lot going on when things grind to a halt, however, packet loss is present in MTR results taken at any time, see below.
We've spoken to BT who said there was nothing wrong with the line so it must be a hardware fault. After installing a new router the problem persists. Speedtest.net reports 8-11Mbps down and 0.6-0.8Mbps up which seems fine. Packet loss appears to be outside BTs network, can anyone advise what we should try next?
MTR results follow:
We've been having a problem here with packet loss, it's most apparent when playing US based games with a lot going on when things grind to a halt, however, packet loss is present in MTR results taken at any time, see below.
We've spoken to BT who said there was nothing wrong with the line so it must be a hardware fault. After installing a new router the problem persists. Speedtest.net reports 8-11Mbps down and 0.6-0.8Mbps up which seems fine. Packet loss appears to be outside BTs network, can anyone advise what we should try next?
MTR results follow:
Code:
Host Loss% Snt Last Avg Best Wrst StDev
1. 0.0% 199 4.2 58.5 1.3 105.8 29.4
2. 0.0% 199 23.1 23.8 21.7 35.5 2.5
3. 0.0% 199 23.3 23.9 22.1 35.2 2.2
4. 0.0% 199 28.8 29.9 28.7 40.1 1.6
5. 0.0% 199 28.7 29.8 28.2 49.3 2.2
6. 213.120.157.178 0.0% 199 30.2 30.2 28.1 95.0 5.1
7. acc1-10GigE-0-2-0.mr.21cn-ipp.bt.net 1.0% 198 28.4 91.8 28.4 11603 826.5
8. 109.159.250.5 5.0% 198 35.5 77.4 34.9 7675. 557.1
9. transit2-xe-1-1-0.ilford.ukcore.bt.net 1.0% 198 35.4 37.6 34.2 76.8 6.3
10. t2c2-ge14-0-0.uk-ilf.eu.bt.net 4.0% 198 36.6 36.2 34.7 46.9 1.5
11. t2c1-p3-0.uk-lon1.eu.bt.net 0.0% 198 36.1 36.1 34.5 43.2 0.9
12. t2a1-ge4-0-0.uk-lon1.eu.bt.net 0.0% 198 34.6 36.4 34.6 51.5 2.0
13. 166-49-211-38.eu.bt.net 0.0% 198 35.2 38.7 34.8 89.9 9.1
14. xe-1-2-0.bos10.ip4.tinet.net 5.0% 198 119.4 115.8 112.5 155.3 6.2
15. internap-gw.ip4.tinet.net 94.9% 198 111.0 111.9 110.6 117.1 1.9
16. border1.te7-1-bbnet1.bsn003.pnap.net 97.0% 198 111.8 115.6 111.5 128.4 6.4
17. turbine-6.border1.bsn003.pnap.net 8.1% 198 119.6 112.3 110.4 125.6 1.9
18. 74.201.102.154 93.9% 198 112.9 112.9 111.4 116.8 1.5
19. 74.201.102.13 94.9% 198 111.4 115.4 111.4 131.3 6.1
Code:
Host Loss% Snt Last Avg Best Wrst StDev
1. BThomehub.home 0.0% 162 3.7 66.8 0.8 100.2 38.7
2. 0.0% 162 21.5 21.7 20.7 23.3 0.5
3. 0.0% 162 21.3 21.9 20.8 27.5 0.7
4. 0.0% 162 28.1 28.1 27.4 29.3 0.4
5. 213.120.157.18 0.0% 162 28.0 28.1 27.3 35.2 0.7
6. 213.120.157.178 0.0% 162 27.8 28.2 27.1 40.1 1.1
7. acc1-10GigE-10-2-0.mr.21cn-ipp.bt.net 0.0% 162 27.6 31.2 27.4 86.5 8.9
8. 109.159.250.17 3.1% 162 33.7 34.0 32.9 55.2 1.8
9. transit1-xe11-0-0.ealing.ukcore.bt.net 1.9% 161 33.0 37.1 32.6 86.4 10.0
10. t2c1-ge14-0-0.uk-eal.eu.bt.net 5.6% 161 33.0 33.6 32.8 35.5 0.5
11. t2c2-p3-3.uk-lon1.eu.bt.net 0.0% 161 33.4 33.9 32.8 39.9 0.7
12. t2a1-ge7-0-0.uk-lon1.eu.bt.net 0.0% 161 34.7 34.2 33.2 35.4 0.4
13. xe-0-3-0.cr1.lhr1.uk.nlayer.net 0.0% 161 33.7 36.8 33.4 98.1 10.0
14. xe-7-2-0.cr1.nyc2.us.nlayer.net 4.3% 161 102.1 106.4 101.3 151.4 9.2
15. ae1-50g.cr1.ewr1.us.nlayer.net 95.6% 161 114.5 114.5 114.2 115.0 0.2
16. as20473.xe-0-0-0-4076.cr1.ewr1.us.nlayer.net 19.9% 161 103.4 106.9 101.8 128.6 4.8
17. vl52-cr2.ewr2.choopa.net 84.4% 161 115.2 108.6 101.9 132.3 8.7
tge1-4-cr2.ewr2.choopa.net
18. 64.237.62.226.choopa.net 27.3% 161 113.7 113.9 113.2 115.1 0.4