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Having been a Pipex user for about 4 years on very low-speed broadband, I was recently invited to upgrade to a faster broadband package for £5 a month less than I was currently paying, along with free phonecalls for certain time-periods. Normally, I am very astute and sharp-witted, but unfortunately the sales-call caught me in a period of considerable illness, and I had to concentrate very hard on what was being said to me.
The connection has now been upgraded to 8Mb (4mb useable), BUT........what I wasn't aware of (and wasn't told at the time) was that by accepting the package, I would be switching telecoms provider from the usual BT billing to Pipex. I didnt know this until today, unfortunately, when an email came from Pipex to tell me.
I never received any email or written communication from Pipex, following the sales-call, and just before the end of the 14 day cooling-off period I contacted them to ask "where's the confirmatory letter, then?"
The response came, but only a few lines.....and even that content was wrong with it's pricing, I had to correct their own mistakes.
I don't suppose it will hurt to see how the Pipex HomeCall works out, because as a family we are very low-volume telephone users. But I'm having to assume that it's a usual 12-month contract, etc etc....there's STILL nothing in writing. Why don't they do it properly?
The connection has now been upgraded to 8Mb (4mb useable), BUT........what I wasn't aware of (and wasn't told at the time) was that by accepting the package, I would be switching telecoms provider from the usual BT billing to Pipex. I didnt know this until today, unfortunately, when an email came from Pipex to tell me.
I never received any email or written communication from Pipex, following the sales-call, and just before the end of the 14 day cooling-off period I contacted them to ask "where's the confirmatory letter, then?"
The response came, but only a few lines.....and even that content was wrong with it's pricing, I had to correct their own mistakes.
I don't suppose it will hurt to see how the Pipex HomeCall works out, because as a family we are very low-volume telephone users. But I'm having to assume that it's a usual 12-month contract, etc etc....there's STILL nothing in writing. Why don't they do it properly?