barndog
0
Hi first post here, I made a huge mistake in leaving bt to go to pipex, i was on a 2 mb line with them and was d/l from p2p networking at 235 kbps, When i enquired on the phone to an agent of pipex i was told i would have a 28 day cancellation period if i was not happy, so i told them to go ahead with the 8mb service, i was told i would receive my welcome pack withing 10 days, nearly 2 and a half weeks passed and i heard nothing, i phoned up to ask and there was no record of me ordering on their files, i even gave my direct debit details over to them, so i started from scratch again, a week later i received a letter from them with my user name and password, i had asked was their a fair use policy and was told no, so now my d/ls are hitting speeds of 20kbps on a 7mb line? i wasnt told they throttle p2p! so i have had this for 4 days now, even my online gameing seems to lag because of this, i phoned to cancel and was told i cant, they say its from when you made the phone call to order, they kept me waiting for weeks but untill i got it?, this is not right either, they say i signed an aggreement, i signed nothing in fact, they were raising their voice on the phone as was i, surely i am in my right to cancel at this early in time, can anyone tell me where i stand on this matter, if not i sent them an e-mail threating them with legal action or taken this up with bbcs watchdog























