Sue
0
After having intermittent problems with my Broadband from July of last year until February of this year it went off altogether. I was ringing constantly and getting nowhere. Eventually (after getting Otelo involved) they decided to let me out of my contract (there was only 1 month left by this time) with no penalty and to refund 3 months charges plus £10 for the cost of calls (should have been more but I just wanted shut of them!) I'm now with another provider for phone and broadband but they are still billing me and say I owe them!!!! Don't know what to do next.























