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Pipex re-grade charges?

Hello all,

Until about a year ago I was on a 1mb line with Pipex paying £23.44. I saw they were doing a 2mb line for the same price and asked to be upgraded, which they did, no problem and no charge.

Just after Christmas, I noticed they were doing 8mb ADSL max with a 2Gb cap for £14.99, so decided to re-grade to this service. Having just received my bank statement, I noticed 2 amounts of £58.75 have been taken from Pipex. After calling them, I was told one was a setup fee and the other a mistake that would be refunded.

When I originally called for the re-grade to an 8mb, I was not informed about any setup fees, along with not being charged for a previous upgrade and noticing that there’s not even a connection fee for new customers.

Should I have been charged at all for this re-grade?

I've been a pipex customer for around 4 years.

Many Thanks.
 
I dont think i was charged for my upgrade (2to 8 meg as well) as my parents would have gone crazy if they saw a fee of £58.75 on their statement:)
 
Lucky U, U upgraded

I dont think i was charged for my upgrade (2to 8 meg as well) as my parents would have gone crazy if they saw a fee of £58.75 on their statement:)
I have had a long saga with Pipex consiting of lies and broken promises, (my thrad can be seen elsewhere) but the upshot is they have finally come clean (ha!) and admitted they are not offering upgrades to Pipex Max/mini etc. to existing customers. To quote "I am sorry but we do not currently have a confirmed time scale within which we will be able to upgrade this type of account."
Strange industry this one, which has no loyalty to existing (in my case 5 years) customers.:rolleyes:
 
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