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Pipex

I have been with Pipex a week now and I am unable to use My Pipex Login. I have sent tons of e-mails and not one reply, and I dont really want to phone them as the last time it took 30 mins to get through to them. (to tell you the truth pipex support is crap, but thats my opinion!) What do I do, if I cant get on to my login details I can't set up my account.

HELP! thanks
 
lo, do you mean you have never received your username and password but you have an active ADSL line ?
 
Have PIPEX set up your e-mail box, on there servers, I had this problem with them when I signed up 14 months ago. :)
 
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Reason I ask is that when you apply online they give you the option to enter a secret word. by using the secret word and your phone number you can retrieve the username and password from the order tracker. That's how I got my username as opposed to actually being e mailed it ?

Just a helpfull thought

Re there phone support , i never had to wait more than 5 mins to get through , not that they had anything usefull to say when i did :)

Mas
 
Mas, Thanks, I have a user name and password that they sent me in the information pack. This I have installed and all works ok. How do I retrive my secret pass word and how do I get to that part of the pipex site.
 
Mas, thanks for your help, I have found out what I have been doing. I was putting all the user name in instead of the first section ****99 It does not say that anywhere, if it did I did not see it. Thanks
 
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whats all this secret password code stuff? I joined Pipex about a year ago and had none of this
 
Its nothig for existing users m8ee dont worry.

If you join now their e mail gives you the option of setting up a 'codeword' for retrieval of activation tracking info prior to your having your actual username and password. It also gives you the option of using that 'secret word' to retrieve your user details from the system before you are sent them by post with your welcome info. Since for some reason I was never actually sent my username it's a good job I set up the codeword and retrieved it from the system or I may still be waiting :)
 
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