justem
0
I have two separate broadband accounts. Each on a separate BT telephone line. One of the broadband accounts is with BT Yahoo the other is with Freeserve (Wanadoo). One is my daughter's the other 's mine or business use.
They were both installed over a year ago and have both worked faultlessly since then. UNTIL:
About two weeks ago at lunch-time one day both broadband lines stopped working. On disconnecting it was impossible to re-connect. This happened at exactly the same time on both connections even though one is BT and the other is Wanadoo.
Both lines were still OK (telephony). Both modems showed two solid green lights. However neither could make a connection.
I telephoned Freeserve who said they were not aware of any problems. Wanted me to re-install my modem etc which I knew was a waste of time.
I telephoned BT Yahoo who pretty much said the same thing.
I wondered if there was a problem with the exchange so I telephoned British Telecom who said there was no problem with the exchange and the fact that my telephone worked OK and that I had solid green lights showed the digital line was fine.
I really did not know where to go from there so I knocked on a few doors locally and found that someone a few doors away had OneTel broadband and that was working OK.
By now I had run out of people to call and did not really know what to try next. Then suddenly both lines connected OK.
Things have been fine for a week or so then suddenly again today (at the same time of day mind you) exactly the same thing has happened again.
Can anyone suggest where the problem might lie:
1) With the broadband provider - but how can that be when there are two different providers - do BT Yahoo and Wanadoo share the same network?
2) With the telephony provider - but then why does the telephone work and the modems show solid green lights
3) with ?? - who else could it be -
Any help/suggestions would be most gratefully received.
They were both installed over a year ago and have both worked faultlessly since then. UNTIL:
About two weeks ago at lunch-time one day both broadband lines stopped working. On disconnecting it was impossible to re-connect. This happened at exactly the same time on both connections even though one is BT and the other is Wanadoo.
Both lines were still OK (telephony). Both modems showed two solid green lights. However neither could make a connection.
I telephoned Freeserve who said they were not aware of any problems. Wanted me to re-install my modem etc which I knew was a waste of time.
I telephoned BT Yahoo who pretty much said the same thing.
I wondered if there was a problem with the exchange so I telephoned British Telecom who said there was no problem with the exchange and the fact that my telephone worked OK and that I had solid green lights showed the digital line was fine.
I really did not know where to go from there so I knocked on a few doors locally and found that someone a few doors away had OneTel broadband and that was working OK.
By now I had run out of people to call and did not really know what to try next. Then suddenly both lines connected OK.
Things have been fine for a week or so then suddenly again today (at the same time of day mind you) exactly the same thing has happened again.
Can anyone suggest where the problem might lie:
1) With the broadband provider - but how can that be when there are two different providers - do BT Yahoo and Wanadoo share the same network?
2) With the telephony provider - but then why does the telephone work and the modems show solid green lights
3) with ?? - who else could it be -
Any help/suggestions would be most gratefully received.























