zantos
0
BT seem to have a vendetta against me. A week ago last Thursady I lost by normal phone line - took a week for an engineer to visit and after much faffing around it was fixed after five hours and he blamed it on someone playing about with the line in one of the BT boxes, they had stripped the insulation on a number of lines and probably caused a short.
Today, Saturday, a BT van was visiting one of these boxes and low and behold my Home Highway stopped working. Called BT and "we can get an engineer out NEXT FRIDAY" would you like your lines diverting - clever, Home Highway to one analogue line, how do I connect my fax etc???
Does anybody know how to make BT sit up and take notice, I have told them I will be considering suing for breach of caontract as the lines have been disconnected by their personnel for no reason. Has no effect on the call centre as they can't even connect to an engineer who could have been working here to cause the problem - even getting paid extra for Saturday working to do it!!!
All answers gratefully received.
Today, Saturday, a BT van was visiting one of these boxes and low and behold my Home Highway stopped working. Called BT and "we can get an engineer out NEXT FRIDAY" would you like your lines diverting - clever, Home Highway to one analogue line, how do I connect my fax etc???
Does anybody know how to make BT sit up and take notice, I have told them I will be considering suing for breach of caontract as the lines have been disconnected by their personnel for no reason. Has no effect on the call centre as they can't even connect to an engineer who could have been working here to cause the problem - even getting paid extra for Saturday working to do it!!!
All answers gratefully received.























