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Plus net! wouldnt recomend

Information from pPlus net poor to say the least.
Didnt send me an e-mail for activation so i had no idea when i would be activated.
Did receive an e-mail saying "now you have been connected for 14 days your line has stabalised".
Used to be with Madasafish and never any problems apart from 20 gig limit.
Setup router for Plusnet and couldnt get online, one and a half hours on phone to tech support and 25 reboots of the modem later still no broadband.
Excuses like Modems faulty and many others, so if modem/router faulty why can i still get onto my Madasafish accout and not Plusnet, they have no idea.
One of their tech managers did send me an e-mail saying my broadband had not been routed properly and it would be sorted.
Tried setting up router yesterday, great it works, decided to phone friends with new e-mail address and now phone doesnt work, had to phone plusnet on mobile of course at my expence, went through the usual unplug this try that and still no phone, then received an e-mail saying i had to put 4 digit code in front of the number i was calling, tried that, still no phone.
Went online last night broadband speed 1.9meg on an 8 meg connection, even on madasafish i managed 6.6-7.2meg, if i get any closer to the exchange BT will charge me rent for living their.
So in conclusion bad all round service and if my phone isnt sorted today i'm off, as far as i am concerned they are in breach of contract and the service is unfit for perpose.
 
Hi there,

Really sorry to hear about the problems you've had :( I suspect you've posted about this over in our Community forums in which case James should be looking into things for you.

If that's not the case though then feel free to PM me your account details and I'll take a look to see if there's anything I can do to help.

Rgds,
 
My account

Thank you for replying it is good to know someone reads the lisings.
A nice chap called Kevin Southhall sorted my problem out this afternoon so i am up and running with both my phone and broadband.
Current broadband speed was 6.296 and cosidering i live next to the exchange i am happy with that.
Thank you for your help and if you know him please thank Kevin.
Regards
Ken:)
 
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Hi Ken,

Glad to hear that things are now all up and running :) I'll pass your thanks on to Kevin.

Rgds,
 
Appalling service. When you complain about their poor service, you get fobbed off with utter nonsense. Whatever you do, and no matter how bad you think your current ISP is, believe me they cannot be worse that Plusnet. Avoid them at all costs.
 
Sorry to hear your less than satisfied with the service.

If you can PM me your username or a support ticket reference then I'd be happy to see if there's anything I can do to help?
 
PLusnet - the horrors

Having been with plusnet for 18 months, I decided that I could not take it anymore... The internet speed was appallingly low... after a lot of complaints and "working" at their end, they found that when they changed the type of service, it was incompatible with my router, so sent me a new router... speed is still low but they can do nothing about it.

Now that I am trying to close my connection, they are trying to charge a cessation fees, which is not mentioned anywhere in their T&Cs. Too much fuss, poor service, trying to outsmart customers... I repent every moment I have been on Plusnet.
 
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Hi there,

Sorry to hear you're 'having problems :(

If you want me to look into it then drop me a message containing your account username and I'll see what I can do to help.

The cessation fee is only applicable if you completely cease the service i.e. you don't use a MAC to migrate elsewhere.

More information about the cessation charge can be found here. This page also details the charge and is clearly linked from our Terms & Conditions.
 
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