louithom
0
Having told PlusNet that I wanted to migrate to another ISP on 30th August it is now 13 days later and I have no MAC key and no idea of when, or if, one will arrive, despite repeated (unanswered) emails and phone calls (up to 1 hour waiting time every day).
Today on the phone they refused to give a MAC key or let me speak to a manager or give me any contact details for a manager, despite the fact that they have already taken the cancellation fee of £47 from my account (a week ago).
They blame inability to provide a MAC key on Tiscali Wholesale which is totally unacceptable as my contract is with PlusNet alone.
Meanwhile the service from PlusNet is extremely slow (less than 1MB), erratic and unreliable with constant outages all day, every day.
I am left with a very poor internet service and no idea of when I can migrate to a better provider. Incidentally Zen is my migration of choice and despite having not yet started an account with them have happily answered all my questions promptly and efficiently.
Dealing with PlusNet is like something out of Catch 22 or 1984 except no one seems to be watching us!
Today on the phone they refused to give a MAC key or let me speak to a manager or give me any contact details for a manager, despite the fact that they have already taken the cancellation fee of £47 from my account (a week ago).
They blame inability to provide a MAC key on Tiscali Wholesale which is totally unacceptable as my contract is with PlusNet alone.
Meanwhile the service from PlusNet is extremely slow (less than 1MB), erratic and unreliable with constant outages all day, every day.
I am left with a very poor internet service and no idea of when I can migrate to a better provider. Incidentally Zen is my migration of choice and despite having not yet started an account with them have happily answered all my questions promptly and efficiently.
Dealing with PlusNet is like something out of Catch 22 or 1984 except no one seems to be watching us!























