nipxe
0
Hello,
I hope to get some advice on how to go about complaining and setting things straight.
Minor Problem
Previously this summer, we had no broadband over a week due to some maintenance procedure logging us out of the router. First we submitted a fault ticket for slow broadband (plusnet had limited my profile for no reason), then they did a maintenance procedure which logged us out of the router without our knowledge, then they proceeded to call an engineer and make us wait a week, when luckily the 10th time I phoned up somebody more knowledgeable told us to re-log into the router.
Major Current Problem
No broadband or line since the 29th August.
We had to enquirer to get an update, and it's an underground fault requiring digging work.
We were meant to have a manhole BT team on the 14th. Nothing happened. We had to enquirer to get an update. Then on the 20th and still no updates. We had to enquirer to get an update.
Now they will get the traffic management team to setup on the 3rd October (not even next week). But then there has to be a digging team. And then another engineering team to deal with the line. I have no idea when my line will be fixed.
They can not offer me a temporary line, or custom compensation such as 4G data while the problem is resolved. What compensation should I chase? How can I make a formal complaint, and to who? Plusnet, BT OpenReach? Both?
I hope to get some advice on how to go about complaining and setting things straight.
Minor Problem
Previously this summer, we had no broadband over a week due to some maintenance procedure logging us out of the router. First we submitted a fault ticket for slow broadband (plusnet had limited my profile for no reason), then they did a maintenance procedure which logged us out of the router without our knowledge, then they proceeded to call an engineer and make us wait a week, when luckily the 10th time I phoned up somebody more knowledgeable told us to re-log into the router.
Major Current Problem
No broadband or line since the 29th August.
We had to enquirer to get an update, and it's an underground fault requiring digging work.
We were meant to have a manhole BT team on the 14th. Nothing happened. We had to enquirer to get an update. Then on the 20th and still no updates. We had to enquirer to get an update.
Now they will get the traffic management team to setup on the 3rd October (not even next week). But then there has to be a digging team. And then another engineering team to deal with the line. I have no idea when my line will be fixed.
They can not offer me a temporary line, or custom compensation such as 4G data while the problem is resolved. What compensation should I chase? How can I make a formal complaint, and to who? Plusnet, BT OpenReach? Both?























