Brumski
ULTIMATE Member
This seems like the logical place to post this but forgive me if it's in the wrong place.
In February I joined Plusnet as my mobile provider and have been happy with them ever since. A few months ago I got notified that Plusnet were closing their mobile services and that I would need to find a new provider.
I put it off for a while but last week I took advantage of their "Switch to EE" offers and settled on a plan and provided my PAC code.
Logical so far....
However, this is where I'm a little confused. I've had two emails from EE so far -
1 - "Thank you for your order" - This arrived within minutes and thanked me for selecting my "new plan" and provided a breakdown of my "new plan"
2 - A few days later I got a direct debit confirmation email.
However, I've scanned both emails from top to bottom and nowhere does it set any expectation(s) about a SIM card being sent to me. It all reads as though I'm an existing EE customer who's simply decided to change to a 'new plan'.
I'm well aware that Plusnet is an EE MVNO but I expected (maybe incorrectly) that I'd be sent an EE welcome pack with a new sim card in it.
Has anyone else moved from Plusnet to EE due to them closing their mobile services and if so, did you get sent a new simcard/welcome pack?
In February I joined Plusnet as my mobile provider and have been happy with them ever since. A few months ago I got notified that Plusnet were closing their mobile services and that I would need to find a new provider.
I put it off for a while but last week I took advantage of their "Switch to EE" offers and settled on a plan and provided my PAC code.
Logical so far....
However, this is where I'm a little confused. I've had two emails from EE so far -
1 - "Thank you for your order" - This arrived within minutes and thanked me for selecting my "new plan" and provided a breakdown of my "new plan"
2 - A few days later I got a direct debit confirmation email.
However, I've scanned both emails from top to bottom and nowhere does it set any expectation(s) about a SIM card being sent to me. It all reads as though I'm an existing EE customer who's simply decided to change to a 'new plan'.
I'm well aware that Plusnet is an EE MVNO but I expected (maybe incorrectly) that I'd be sent an EE welcome pack with a new sim card in it.
Has anyone else moved from Plusnet to EE due to them closing their mobile services and if so, did you get sent a new simcard/welcome pack?























