jsmith
0
Hi,
I advise anyone thinking of signing up with PlusNet, not to.
I originally signed up for an unrestricted bandwidth package 1 year ago and it has been changed to a 25GB download package without any confirmation, which I find unbelievable.
But thats not the worst of it, its almost impossible to get online, the connection drops every 5 minutes and then I am unable to get online for hours. Everythings ok this end (I work in the IT industry) and I have a friend who is with PlusNet with exacly the same problem, who's also going to move from them. ( if they let him)
Tried submitting support tickets with no luck, very unhelpful staff. Infact they are rude, I guess its outsourced customer support.
Now I want to move they have said they want a deferred house move fee of £47 which doesn't apply as I didn't move from another provider, I had cable broadband before signing up with them. They want £120 to cancel the account. No way!
Please do not use PlusNet, [Removed word] you will regret it.
Hope the info is useful for people looking for honest broadband providers.
I advise anyone thinking of signing up with PlusNet, not to.
I originally signed up for an unrestricted bandwidth package 1 year ago and it has been changed to a 25GB download package without any confirmation, which I find unbelievable.
But thats not the worst of it, its almost impossible to get online, the connection drops every 5 minutes and then I am unable to get online for hours. Everythings ok this end (I work in the IT industry) and I have a friend who is with PlusNet with exacly the same problem, who's also going to move from them. ( if they let him)
Tried submitting support tickets with no luck, very unhelpful staff. Infact they are rude, I guess its outsourced customer support.
Now I want to move they have said they want a deferred house move fee of £47 which doesn't apply as I didn't move from another provider, I had cable broadband before signing up with them. They want £120 to cancel the account. No way!
Please do not use PlusNet, [Removed word] you will regret it.
Hope the info is useful for people looking for honest broadband providers.
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