lhorwath
Guest
hi there,
The reason we do not instigate a firm cap is because we are fully aware of the fact that our customers do have fluctuating needs, one month needing a lot of bandwidth, another not so much so. The 0.3% of customers affected consistently averaged more than 140Gb over 3 months (the most I saw was 620gb in a month). As our announcements advise, we could not sustain these costs, they were using 10% of our available bandwidth and to sustain those users as they were, would have involved an increase in all round subscriptions and we were not going to do that to 99.7% of customers because of 240 users.
All we ask is customers are aware of BT's pricing and the affects of heavy, consistant usage.
Kind regards
Luke
The reason we do not instigate a firm cap is because we are fully aware of the fact that our customers do have fluctuating needs, one month needing a lot of bandwidth, another not so much so. The 0.3% of customers affected consistently averaged more than 140Gb over 3 months (the most I saw was 620gb in a month). As our announcements advise, we could not sustain these costs, they were using 10% of our available bandwidth and to sustain those users as they were, would have involved an increase in all round subscriptions and we were not going to do that to 99.7% of customers because of 240 users.
All we ask is customers are aware of BT's pricing and the affects of heavy, consistant usage.
Kind regards
Luke























