Mas
0
lo all, I feel terrible . I recommended to a retired friend who is totally non techie that she gets broadband as her exchange has ' gone live'
13 days ago she was 'activated' but the broadband doesnt work in her house.
We followed all of the procedures , have you swapped filters disconnected everything plugged in to main socket e.t.c and there is nothing else you could physically expect the lady to do. It seems pretty obvious to me that a line quality issue 'could' be involved as it has gone in sync and worked for about 90 minutes in the 13 days.
Plusnet say there is no fault their end and now say that B.T claim no fault and are threatening her with a warning of a 47 pound or so B.T charge if they come round.
PLUSNET provided the modem and havnt even tried sending her another one
Plusnet are not offering to take the modem back and cancel as they say there is broadband but i have been there and it does not work so what is the lady supposed to do, pay for somethiNG she cant use surely not ??.
It is the usual one blaming the other but as far as im concerned plusnet sold her it and it does not work.
What can anyone suggest other than make sure no one else uses plusnet, they may be fine if it works but they show no sign of a concience or caring for a customer.
PLUSNET YOU ARE TAKING ADVANTAGE OF AN ELDERLY LADY AND SHOULD BE ASHAMED !!!
Regards Mas
13 days ago she was 'activated' but the broadband doesnt work in her house.
We followed all of the procedures , have you swapped filters disconnected everything plugged in to main socket e.t.c and there is nothing else you could physically expect the lady to do. It seems pretty obvious to me that a line quality issue 'could' be involved as it has gone in sync and worked for about 90 minutes in the 13 days.
Plusnet say there is no fault their end and now say that B.T claim no fault and are threatening her with a warning of a 47 pound or so B.T charge if they come round.
PLUSNET provided the modem and havnt even tried sending her another one
Plusnet are not offering to take the modem back and cancel as they say there is broadband but i have been there and it does not work so what is the lady supposed to do, pay for somethiNG she cant use surely not ??.
It is the usual one blaming the other but as far as im concerned plusnet sold her it and it does not work.
What can anyone suggest other than make sure no one else uses plusnet, they may be fine if it works but they show no sign of a concience or caring for a customer.
PLUSNET YOU ARE TAKING ADVANTAGE OF AN ELDERLY LADY AND SHOULD BE ASHAMED !!!
Regards Mas























