greg1982
0
Any PlusNet reps here please please help.
I have recently moved house and when I came to use the online form to inform of my new contact details I found I needed to pay an admin fee.
Fine- wanted the deferred (cheaper payment)- only had an old switch card (lost and since replaced) on my account and it needs to be a card payment as no direct debit for one off payments. Fine. Went to update card details- you now need a Credit card payment. I do not own a credit card anymore. Unable to update my details and move my broadband to my new address.
Emailed support they have repeatedly been unable to give me an answer- the latest answer advising to ring support. I have given them 3 times all the relevant info. Rang customer support 15 times- NO answer. Just automated response- no use to me.
Have been paying for a service I dont use- Do they take cheque?? Please help- at wits end. No access for a fortnight. urgently need it put back on.
New telephone number is 0121 *** ****
username- **********
Thanks
Gregory Cox
I have recently moved house and when I came to use the online form to inform of my new contact details I found I needed to pay an admin fee.
Fine- wanted the deferred (cheaper payment)- only had an old switch card (lost and since replaced) on my account and it needs to be a card payment as no direct debit for one off payments. Fine. Went to update card details- you now need a Credit card payment. I do not own a credit card anymore. Unable to update my details and move my broadband to my new address.
Emailed support they have repeatedly been unable to give me an answer- the latest answer advising to ring support. I have given them 3 times all the relevant info. Rang customer support 15 times- NO answer. Just automated response- no use to me.
Have been paying for a service I dont use- Do they take cheque?? Please help- at wits end. No access for a fortnight. urgently need it put back on.
New telephone number is 0121 *** ****
username- **********
Thanks
Gregory Cox
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