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Plusnet:- The case of the missing customers

Mel

0
The case of the missing customers…
Where’s my broadband gone?
Over the last few months, but especially within the last few weeks, we’ve seen an increase in calls from customers surprised to have found that their broadband has suddenly stopped working. Their modems appear to remain ‘in-synch’ with the exchange, but their username and password is rejected when they attempt to connect.


Read on to see why I posted this in the Talk Talk forum... if you haven't already guessed ;)

http://community.plus.net/comms/2007/06/14/the-case-of-the-missing-customers/
 
Given Ofcomedy's record so far, I suppose that all we can do is warn our friends - do not switch your phone service to Talk-Talk!

Nothing else I could say would get past the forum's profanity filter... :mad:
 
Wow, what a bunch of ******s.

But whats going to happen?

OFCOM will *eventually* take note, and start an investigation.

Once this investigation has finished - this will take a long time, meanwhile TT are gaining more 'customers' - they will do one of the following:

Slap them on the hand and say its bad practice, dont do it again.

Or maybe fine them, but it wont be anywhere near what they will have earned from gaining all these customers.
 
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I switched to Talk Talk's voice service long after I signed up with AOL.

It seems they dont mind you using their sister company... :shrug: I have had no disconnections at all, it might be that I was already on LLU before I switched.
 
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