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We signed up to Plusnet after data leak fiasco at Talktalk last year. Migration went smoothly but then trouble started with slow service. Speeds were bottle-necked to a point where it was even difficult to browse webpages and check emails. Several complaints were raised with support help desk and on social media but speeds just did not improve.
We live within M25 (London) and just over a mile from exchange. We have now decided to sign up to another service provider on the basis of poor service but plusnet insist on charging ridiculous cessation and cancellation charges. We have advised Plusnet to waive these charges. If they insist then we may need to raise the complaint with ombudsman service.
These are some of the many speed test results
We live within M25 (London) and just over a mile from exchange. We have now decided to sign up to another service provider on the basis of poor service but plusnet insist on charging ridiculous cessation and cancellation charges. We have advised Plusnet to waive these charges. If they insist then we may need to raise the complaint with ombudsman service.
These are some of the many speed test results























