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Plusnet - totally unprofessional

I've been trying for 5 months to migrate 8 Metronet accounts to its (now) parent company, Plusnet. During this time, I've had assurances from 4 or 5 customer service (joke) representatives that my request would be actioned - none of them have delivered! Needless to say, there is little chance of escalating this issue - Plusnet seem to have no process to accomodate this!


The 8 accounts are for a single special needs school who need to migrate to more suitable packages, to save money. As an IT consultant, I regularly have to deal with IT\Telecomms service companies - often many have poor customer services. However Plusnet have reached new depths in my experience and are to be avoided if good customer service is on your agenda when choosing an ISP.
 
What is the exact problem here, have PlusNet just not actioned the migration on to their service? Did they set any dates/deadlines for it that have been broken?
 
Hi John,

Sorry to hear that you've not had the greatest of experiences with our support team :(

Are the 8 accounts you speak of all under the same master Metronet account? If they are then can you message me with the username or a ticket reference from the main account so I can take a look at things for you?

Best Rgds,
 
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