Mahneb
0
Hi,
Just wanted to let everyone know that ICUK are, in my opinion, struggling at tye moment.
I Joined on December 8th and after 10 days or so of erratic speeds (as this is well documented that this happens when you are connected) i was connected at 8Mb/s (ish). That takes me to December 18th. A few days before Xmas where, to be honest, i hardly used the service as i was getting ready for the Xmas break and my Holiday to Singapore.
So on December 27th i fly out. I returned late on the evening of January 10th.
On January 11th i noticed the speed was a Crawl. I emailed ICUK to see what the problem was. Here comes the ICUK 'Standard Reply'..."We believe there is a problem with one of our CN21 servers and have called out BTWholesale to look at the problem for us"...
Ok...i thought...hope it gets fixed soon...
Well, here we are on January 31st and guess what?...No fix. I have emailed, sent ping test, sent Speedtest (which they claim are not accurate no matter what speedtest site you use), snet Screenshots.
I cannot stream Video, Youtube or Iplpayer, my spped is up and down more times than a Wh*res knickers. And what does ICUK say about this?
"We are working hard to fix the problem"...yeah right!! Does that seem like a company who is 'fixing' the problem?
I have been with a few ISP's in my time and i can say that i have a gut feeling that they advertise 'unlimited' to get a few users on board. Get good reviews on here and, as a total shock to me, are rated in the top 4 ISP's.
Now, i work in sales and i have to say if i treated my customers the way they are treating me i would be out of a job sooner thatn that. Which, incidentally is the way that ICUK are heading.
So whatch the decline. You heard it here first.
I am migrating by the way.
Just wanted to let everyone know that ICUK are, in my opinion, struggling at tye moment.
I Joined on December 8th and after 10 days or so of erratic speeds (as this is well documented that this happens when you are connected) i was connected at 8Mb/s (ish). That takes me to December 18th. A few days before Xmas where, to be honest, i hardly used the service as i was getting ready for the Xmas break and my Holiday to Singapore.
So on December 27th i fly out. I returned late on the evening of January 10th.
On January 11th i noticed the speed was a Crawl. I emailed ICUK to see what the problem was. Here comes the ICUK 'Standard Reply'..."We believe there is a problem with one of our CN21 servers and have called out BTWholesale to look at the problem for us"...
Ok...i thought...hope it gets fixed soon...
Well, here we are on January 31st and guess what?...No fix. I have emailed, sent ping test, sent Speedtest (which they claim are not accurate no matter what speedtest site you use), snet Screenshots.
I cannot stream Video, Youtube or Iplpayer, my spped is up and down more times than a Wh*res knickers. And what does ICUK say about this?
"We are working hard to fix the problem"...yeah right!! Does that seem like a company who is 'fixing' the problem?
I have been with a few ISP's in my time and i can say that i have a gut feeling that they advertise 'unlimited' to get a few users on board. Get good reviews on here and, as a total shock to me, are rated in the top 4 ISP's.
Now, i work in sales and i have to say if i treated my customers the way they are treating me i would be out of a job sooner thatn that. Which, incidentally is the way that ICUK are heading.
So whatch the decline. You heard it here first.
I am migrating by the way.