I think the worst thing that ever happened to this industry was when BT was broken up but then allowed to keep the slippery arms-length-from-consumer Open Reach. Open Reach is so, so distant from the consumer it can easily employ as few people as possible and doas little as possible so be profitable for BT and the BT ISP arm can say 'sorry for the delay it's all down to Open Reach', which is part of BT but not really. So I order my line nearly six months ago, first with Plus Net and one minute its here but in the wrong place and then its not here at all so maybe BT can reach the parts Plus Net cannot. Open Reach were supposed to finally turn up today but 'sorry they could not complete the work they were too tired'. Pathetic. Open Reach the profitable but untouchable useless company that is part of BT - yet isn't really.























