I signed up with Plusnet when I moved into my house in February. I knew the connection was going to be slow, speed estimates put it at around 2.0Mbit/s. What I hadn't anticipated were the constant drop outs (several times a day) and intermittent high ping times that cause sites to time out, usually half way through a transaction.
I have placed numerous support calls with Plusnet and get the standard responses like it's probably my wireless (even though I'm wired) or they've tested everything and found it to be fine. The only thing they have done in four months is get BT to switch off interleaving to help with the ping times (it hasn't, they still go up to 1500 millisecs at times).
In one support ticket they said there had been a problem with the network the previous month that was now resolved, but when I had an ticket open that month they said there were no problems. They are providing me with a flaky service and refusing to acknowledge there is a problem.
My exchange is fibre enabled, but there is no scheduled date for the cabinet upgrade.
Line stats:
Upstream 160
Downstream 2592
SNR Margin(Upstream) 5.0
SNR Margin(Downstream) 6.4
Line Attenuation(Upstream) 31.5
Line Attenuation(Downstream) 57.0
I have placed numerous support calls with Plusnet and get the standard responses like it's probably my wireless (even though I'm wired) or they've tested everything and found it to be fine. The only thing they have done in four months is get BT to switch off interleaving to help with the ping times (it hasn't, they still go up to 1500 millisecs at times).
In one support ticket they said there had been a problem with the network the previous month that was now resolved, but when I had an ticket open that month they said there were no problems. They are providing me with a flaky service and refusing to acknowledge there is a problem.
My exchange is fibre enabled, but there is no scheduled date for the cabinet upgrade.
Line stats:
Upstream 160
Downstream 2592
SNR Margin(Upstream) 5.0
SNR Margin(Downstream) 6.4
Line Attenuation(Upstream) 31.5
Line Attenuation(Downstream) 57.0























