dodger
0
The leading ISPr news story today reveals what we have known for donks and I cant understand how the industry cant see this. The ISPs have to wake up.
It amazes me that the well known culprits remain the size they are. Some of these call centres loose more business than they create.
""Top Five Call Centre Gripes"
1. Staff with a poor command of English
2. Long wait to have call answered
3. Being left on hold
4. Problem was not resolved
5. Making choices by pressing keys on keypad
I was witness to a conversation between Talk Talk and a couple of their customers and the rubbish they were being told was unbelievable, think they sussed and told the operator so and in one tt put the phone down on him(customer care!!) I drive past one of their call centres and there is always quite a few stood outside the front door smoking, so folks this is why you hang on waiting for calls to be answered.
The other customer was told by them to change from AOL (who he was happy with) to TT and he lost his bb and phone for about 6 weeks !!
It is probably the same story at Sky who again have very poor customer support and the less I say about them the better (personal experience)
There are probably many more like this but its a shame when ISPs with a good reputation and service get taken over and whilst may not be bad as those above do suffer poorer service ie:Nildram,F2s & etc
What a refreshing change when on the very odd occasion I phone my ISP (Zen) and I get through quick, am treated like a paying customer and they resolve the issue quickly and
with courtesy
It amazes me that the well known culprits remain the size they are. Some of these call centres loose more business than they create.
""Top Five Call Centre Gripes"
1. Staff with a poor command of English
2. Long wait to have call answered
3. Being left on hold
4. Problem was not resolved
5. Making choices by pressing keys on keypad
I was witness to a conversation between Talk Talk and a couple of their customers and the rubbish they were being told was unbelievable, think they sussed and told the operator so and in one tt put the phone down on him(customer care!!) I drive past one of their call centres and there is always quite a few stood outside the front door smoking, so folks this is why you hang on waiting for calls to be answered.
The other customer was told by them to change from AOL (who he was happy with) to TT and he lost his bb and phone for about 6 weeks !!
It is probably the same story at Sky who again have very poor customer support and the less I say about them the better (personal experience)
There are probably many more like this but its a shame when ISPs with a good reputation and service get taken over and whilst may not be bad as those above do suffer poorer service ie:Nildram,F2s & etc
What a refreshing change when on the very odd occasion I phone my ISP (Zen) and I get through quick, am treated like a paying customer and they resolve the issue quickly and
with courtesy























