Simon01
0
I suppose it works both ways, but one can't help feeling a bit miffed when new customers are getting a faster connection, for a cheaper rate, than existing customers are paying for a slower connection. This happened when they were rolling out the 512Kb to 1Mb / 2mb upgrades. Existing customers should have been automatically upgraded, and not have been made to wait up to 9 months, when new customers were being put on the faster connections straight away. Also, if you request a new package, this constitutes a new contract, even if you have been with them for years before, and you are then tied to a new 12 month minimum term. To upgrade an existing package is therefore easier, and preferable to existing customers. I moved house, after being with Pipex for three years, and this means I am now in a new contract, and tied to a service which I want to discontinue because it has imposed limits. They should at least make the offer of upgrades to existing packages, and give the customer the choice as to whether to take up the offer or not.Kits said:I don't know of any ISP that automatically reduce the customer to a new package its upto the customer to monitor the packages once they are out of contract and ask to be moved onto a new package if it suits their need.
I have read where one person was 2yrs out of contract and paying £10 m ore than all the others but to change contracts meant a new contract and caps. Think the customer would be happy being moved without asking to be moved?























