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Positive impression

I did a lot of research before deciding on (relatively obscure) DST as my broadband ISP. Their service to date is very professional with a bang on time ADSL connection. You phone them, they answer immediately and you speak to someone intelligent who answers your questions. What more can you ask? ...... oh yeah, thier cheap too.

All this for £16.95 including all UK landline calls and a reduced rate lin rental.

I think they are excellent and have recommended them to several friends.
 

Kits

Super Moderator
Staff member
ISPreview Team
didn't know eclipse had vISPs.
 

sentup.custard

ULTIMATE Member
Front page:

Unlimited 8Mb Broadband

Not even a little asterisk which leads to "Terms & Conditions apply" or "Fair Usage policy applies" in miniscule print elsewhere on the same page.

But, of course, if you click the link to find out more, all of a sudden an asterisk gets added to "Unlimited" and we find:
* Fair usage applies.

And, on digging a bit deeper, "unlimited" only means "unlimited off-peak" - in peak hours (6 p.m. to 11 p.m.) it's a 20GB limit.

I don't mind limits, but I don't like liars. I wouldn't use somebody who puts such a blatantly untrue statement on their front page on principle.
 

jamesdee

Member
I too have recently joined DST. I have found the customer service to be excellent. I had an immediate reply on each of the three times I telephoned them.

The transfer of the Line was seamless and the broadband connection was made within a few days. I now have a much faster Max connection which has been solid so far - I am now beyond the 10 day set up period.

I expected to receive an USB modem as advertised, but imagine my surprise when they sent me an excellent Netgear Wireless modem router.

My only initial concern was that they use Eclipse internet. However I have had no problems at all. (I do not use P2P systems.)

So much better than TalkTalk who in 9 months were totally unable to connect me to broadband after receiving 4 MAC Codes! I had to ditch them in the end.

:smilet:
 

aoc314

Member
Hi All
Has any body managed to get a email address from DST, as I have been waiting for over two months, have called and emailed them, still waiting.
 

Kits

Super Moderator
Staff member
ISPreview Team
Hi All
Has any body managed to get a email address from DST, as I have been waiting for over two months, have called and emailed them, still waiting.
Waiting for what for 2 months?
 

Kits

Super Moderator
Staff member
ISPreview Team
What I will say is the IP number used in the first post doesn't resolve to Direct Save.
 

Eribar

Casual Member
They do not provide e-mail addresses!!

Hi All
Has any body managed to get a email address from DST, as I have been waiting for over two months, have called and emailed them, still waiting.
I have been trying since January and received vague promises of, next month, next week, tomorrow, until eventually I was told they do not provide e-mail addresses, despite what it says on their site, and I should use web mail instead!!:mad:
 

kansenji

Top Member
CHECK who supplies your "ISPs" internet service!

A few days ago I enquired about migrating to Citrus Telecom (of Bournemouth) as there was no information on migrating on their site. I received an email reply from them (very much to their credit) saying that they were not accepting any new customers at the moment because of problems with their supplier of internet services. Now that I know their supplier is "Eclipse":eek:, it all becomes clear!

I was also considering the joint telephone/broadband deals from DST, so I phoned and asked who provided their internet services; I was cheerily informed "Eclipse":eek:. So they too lost another potential customer.

WHY do so many "vitual ISPs" use poor performing suppliers? The lesson is: before signing up to a broadband supplier, CHECK WHO SUPPLIES THEM!

quote=keymaster;177068]Hi
they have a few - they also have Citrus.
cheers
Key[/quote]
 
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