jon1
ULTIMATE Member
About 2 weeks ago, I lost internet suddenly one morning and when ringing up was told a fault in my area, 2 days later everything was fixed but I've noticed an issue with all devices on my network, it's very noticeable when gaming or making VoIP/zoom calls, connecting to devices via RDP, etc.
I pay for about 70down, 20up (never, ever gotten over 62 down and 15 up), and when this intermitent issue is occurring, a speedtest will look like this
This was a speedtest with my laptop directly connected via ethernet, and the wifi turned off so no other devices can be connected (confirmed by the router admin panel) and I had task manager open to see that Chrome was the only program doing anything.
I know this issue isn't centred around just one device, when watching TV live (via Sky Stream) the quality will drop or start buffering, online games become unresponsive or have up to 5 second delay on both an xbox and computer (one over wifi, one over ethernet) and VoIP calls will just drop out, although within 30seconds to 5 minutes, everything returns to normal, per hour this sometimes happens never, or up to 10 times making using my connection nearly impossible, even the speed drops would probably go unnoticed, but the latency causes issues for everyone
I spoke to BT and they ran a speedtest while on the phone with me, which was fine, then told me that it's probably an issue with a device on my network using bandwidth (even though I told them i've confirmed this isn't the case) and to ring up if it happens again, which I have, the second time they told me to restart my router (which fixed the issue, but it could've just "gone away" during the time we were restarting it) and then told me it's fixed and to ring up again if it happens.
Is there anything I can say to them to skip the obvious testing steps, don't they have to gurantee that the connection will work properly most of the time?, the agents seem to think if it goes away while their on the phone with me then it's solved and their job is done
I pay for about 70down, 20up (never, ever gotten over 62 down and 15 up), and when this intermitent issue is occurring, a speedtest will look like this
This was a speedtest with my laptop directly connected via ethernet, and the wifi turned off so no other devices can be connected (confirmed by the router admin panel) and I had task manager open to see that Chrome was the only program doing anything.
I know this issue isn't centred around just one device, when watching TV live (via Sky Stream) the quality will drop or start buffering, online games become unresponsive or have up to 5 second delay on both an xbox and computer (one over wifi, one over ethernet) and VoIP calls will just drop out, although within 30seconds to 5 minutes, everything returns to normal, per hour this sometimes happens never, or up to 10 times making using my connection nearly impossible, even the speed drops would probably go unnoticed, but the latency causes issues for everyone
I spoke to BT and they ran a speedtest while on the phone with me, which was fine, then told me that it's probably an issue with a device on my network using bandwidth (even though I told them i've confirmed this isn't the case) and to ring up if it happens again, which I have, the second time they told me to restart my router (which fixed the issue, but it could've just "gone away" during the time we were restarting it) and then told me it's fixed and to ring up again if it happens.
Is there anything I can say to them to skip the obvious testing steps, don't they have to gurantee that the connection will work properly most of the time?, the agents seem to think if it goes away while their on the phone with me then it's solved and their job is done























