Hello all, I'm new to the forum,
I've been looking around for what seems like ages now but in fact is only a week, for a new ISP.
I'm currently with Virgin Media Broadband for 40 Gb per month allowance (currently 6.5 -7 Mbs speed) and anytime phone calls. My line rental is with BT (paid on an annual basis).
Up until now, I had a deal where my Broadband and phone package was £22.40 per month, with a customer loyalty rebate of £10, so my actual cost was £12.40 per month, which I was more than happy with, but I had to re-apply for this rebate on a strict 6 month basis.
When I re-applyed for this rebate a while ago, I was told "sorry, this rebate is no longer available to you, so your monthly package cost will now be £22.40". This is when I started looking around for alternative ISPs.
I have been looking at PlusNet but have seen a lot of negative reviews and only a few positive ones ........ Any comments please.
During many calls to Virgin Media to try and re-negotiate a better package price to allow me to stay with them, I was put through to another department (Tel: 08000 9522044) Yes, freephone !!!! And was offered my same old package for £17.04 per month. When asked why I wasn't offered this by the "normal" customer service team, I was told that only this can offer extra discounts and customer service are not always aware of these "special discounts".
So, do I give PlusNet a go, who over a 2 year period, will cost me £492 (including line rental) for a 10Gb monthly allowance, or £645 for unlimited download allownace or stay with Virgin for £699 over a two year period (line rental with BT).
By the way, I calculated over a 2 year period, so I could factor in all the discounts and offers and basically 'smooth out' the total amount.
I'm sorry for the long first post but I am really undecided what to do at the moment and need input from other sources.
Many thanks.
I've been looking around for what seems like ages now but in fact is only a week, for a new ISP.
I'm currently with Virgin Media Broadband for 40 Gb per month allowance (currently 6.5 -7 Mbs speed) and anytime phone calls. My line rental is with BT (paid on an annual basis).
Up until now, I had a deal where my Broadband and phone package was £22.40 per month, with a customer loyalty rebate of £10, so my actual cost was £12.40 per month, which I was more than happy with, but I had to re-apply for this rebate on a strict 6 month basis.
When I re-applyed for this rebate a while ago, I was told "sorry, this rebate is no longer available to you, so your monthly package cost will now be £22.40". This is when I started looking around for alternative ISPs.
I have been looking at PlusNet but have seen a lot of negative reviews and only a few positive ones ........ Any comments please.
During many calls to Virgin Media to try and re-negotiate a better package price to allow me to stay with them, I was put through to another department (Tel: 08000 9522044) Yes, freephone !!!! And was offered my same old package for £17.04 per month. When asked why I wasn't offered this by the "normal" customer service team, I was told that only this can offer extra discounts and customer service are not always aware of these "special discounts".
So, do I give PlusNet a go, who over a 2 year period, will cost me £492 (including line rental) for a 10Gb monthly allowance, or £645 for unlimited download allownace or stay with Virgin for £699 over a two year period (line rental with BT).
By the way, I calculated over a 2 year period, so I could factor in all the discounts and offers and basically 'smooth out' the total amount.
I'm sorry for the long first post but I am really undecided what to do at the moment and need input from other sources.
Many thanks.























