thefly
0
Hi
5 weeks ago I moved house and had a new line put in with the Post Office (and post office bb). My previous house was on the other side of town, but connected to the same exchange and ISP and I had no problems at all.
Since having this new line put in most of the time my speed will not exceed 0.6mpbs (according to the BT speedchecker) unless its between 4am-8am when it can see anything up to 2.5mb. I am synced at 8mb consitantly.
About 3 weeks ago I contacted PO and they sent a BT engineer out who said that there was nothing wrong with the line and that it was congestion with the ISP.
Now, I have done the BT speedchecker many times and often the speed is so low (400k) that it askes me to do a 3rd test and change my router login to the bt startupdomain one.
These tests also come back very slow.
It was my understanding that if these were slow to then the problem was with BTopenreach and the exchange rather than my ISP?
PO are sending another openreach engineer tomorrow - I'm expecting the same results as the first one.
Can anyone offer any advice as to what I should do?
Thanks
5 weeks ago I moved house and had a new line put in with the Post Office (and post office bb). My previous house was on the other side of town, but connected to the same exchange and ISP and I had no problems at all.
Since having this new line put in most of the time my speed will not exceed 0.6mpbs (according to the BT speedchecker) unless its between 4am-8am when it can see anything up to 2.5mb. I am synced at 8mb consitantly.
About 3 weeks ago I contacted PO and they sent a BT engineer out who said that there was nothing wrong with the line and that it was congestion with the ISP.
Now, I have done the BT speedchecker many times and often the speed is so low (400k) that it askes me to do a 3rd test and change my router login to the bt startupdomain one.
These tests also come back very slow.
It was my understanding that if these were slow to then the problem was with BTopenreach and the exchange rather than my ISP?
PO are sending another openreach engineer tomorrow - I'm expecting the same results as the first one.
Can anyone offer any advice as to what I should do?
Thanks























