I have recently decided to change ISPs from Demon to the Post Office (their phone + broadband bundle) and am hoping I haven't made a dreadful mistake. The change is due on Nov 8 and after receiving a letter from the Post Office I gather that I am supposed already to have received their router and access codes. I haven't. So I rang the helpline, twice yesterday. The usual "we are unusually busy" nonsense that all these call centres seem to have. I gave up after waiting without speaking to anybody. So I sent an email. No response up to now. I rang again this morning at an unsocial time, because there is a better chance of getting through. Customer services couldn't help and couldn't get the access codes. They put me thro to technical help. They said you need customer services, we don't know how to get access codes. So to date, I have nothing.
I must say, that after years of dealing with the Post Office as an account holder, one expects the run around on the postal side, if an telephone help is required. Their staff simply do not know how to deal with anything out of the ordinary and it is hells own job to get thro to anyone who can. Often even when you get thro to a 'specialist' you end up the same way.
Maybe I should have known better, but it is too early to make a final decision.
I must say, that after years of dealing with the Post Office as an account holder, one expects the run around on the postal side, if an telephone help is required. Their staff simply do not know how to deal with anything out of the ordinary and it is hells own job to get thro to anyone who can. Often even when you get thro to a 'specialist' you end up the same way.
Maybe I should have known better, but it is too early to make a final decision.























