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Post Office Broadband

I have recently decided to change ISPs from Demon to the Post Office (their phone + broadband bundle) and am hoping I haven't made a dreadful mistake. The change is due on Nov 8 and after receiving a letter from the Post Office I gather that I am supposed already to have received their router and access codes. I haven't. So I rang the helpline, twice yesterday. The usual "we are unusually busy" nonsense that all these call centres seem to have. I gave up after waiting without speaking to anybody. So I sent an email. No response up to now. I rang again this morning at an unsocial time, because there is a better chance of getting through. Customer services couldn't help and couldn't get the access codes. They put me thro to technical help. They said you need customer services, we don't know how to get access codes. So to date, I have nothing.
I must say, that after years of dealing with the Post Office as an account holder, one expects the run around on the postal side, if an telephone help is required. Their staff simply do not know how to deal with anything out of the ordinary and it is hells own job to get thro to anyone who can. Often even when you get thro to a 'specialist' you end up the same way.
Maybe I should have known better, but it is too early to make a final decision.
 
Try sending them a letter. With a bit of luck it won't get lost and there won't be a strike on.
 
I kind of feared that something like this might happen, when a company that isn't an ISP attempts to become a broadband provider. It should be fairly easy since it's based off BT's Whitelabel product but the hardware and support side seems to be shaky. The folks in our local post office knew less about the broadband service they now provide than a cat does of the atom.

How long have you been waiting since signup?
 
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The folks in our local post office knew less about the broadband service they now provide than a cat does of the atom.

True, but at least the product they do know about is faster than some of the less reputable broadband ISPs :)
 
i too have a problem with the post office broadband, going back nearly 4 years. when i moved in with my mother and she had the post office for her telephone so i bought myself a new computer and i decided to take out broadband with the post office to have a joint package. however, this is where it went wrong. i phoned up the post office and the deal was done over the phone, i do not rememeber receiving a welcome pack or a contract that i had to sign, the netgear router arrived so i unpacked it and followed the instructions by the letter to connect it up and i set it all up only to find out that it didnt work, so i phoned the post office, bearing in mind this was back in 2007, they gave me a few things to try, like removing the ethernet cable and changing it round, which i must have done about 50 times, i made phone call after phone call about this problem and it was nearly xmas so i said to the post office that i would give them until after xmas then i would go somewhere else, they also asked me to get my electric sockets and phone sockets checked by an electrician at my own cost, they then said that the router would not work on an adapter plug so i had an electrician fit new sockets to enable my computer and router to be connected,
after xmas i had more phone calls with the post office and again still no joy, they refused to come out and fix the problems so i decided to go elsewhere for my broadband supplier, i phone bt who then asked for a mac code, i then went to the post office and without any problem i got the code and changed over to bt. i had the same problem with bt the computer did not work, however , within two days they came out and fixed the problem, which was a fault on the outside line, and they even set up my computer with the broadband router. the post office said they would not fix an outside problem.
slightly back tracking, i asked the post office for a bag to send the netgear back in, it then took another three months for a bag to come and a lot of phone calls to get it, when i sent the netgear back, the post office still sent bills and phone calls about my owning the money, they then said they never received the netgear back, so i had to sent proof of posting the netgear back. everytime a bill came through the post or a telephone call came the amount was different, the final amout is £149.00.
i have had broad band from bt eversince the change over but still the post office keep phoning and harrassing me about this bill. they have now or even then passed it over to a debt collecting company and a firm of solicitors, who are demanding the money, however, i tell them the story and they go away for a few months and i dont hear from them for ages then it all starts up again. i have told them to take me to court several times and the debt collecting company claim that they have only received the call from the post office this year and i told them that i have letters in my file going back at least two years from them about the case, and i have sent them letters too. i am at my witts end and dont know how to deal with this any more, i have been in touch with otelo and the trading standards and the ombudsman of telecommunications, but because it was more than 9 month old the case, they did not want to know about it.
it is turning into harrassment, it has stressed me out and have been to the doctor.
 
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