Postal address to send payment for iscali

[IanG999]

Hi,

Has anyone ever paid a bill by post with a cheque? I am doing this as my final bill (I have left at long last!) is a) in displute and b) my details have changed so they will not be able to dip into my bank account.

I have of course tried emailing them but as usual no response. I refuse to hang onto their national rate lines for an hour at 10p/min either.

 

[Mark.J]

Yes, just remember that if you're dealing with Tiscali then it's a good idea to send a little letter/copy of payment invoice with the cheque (no doubt you've done that already) and make sure the mail is sent recorded. This will give you evidence showing that Tiscali has recieved it.

If you can then I'd also put the cheque on top of the letter you're sending and scan/copy them bother together. It doesn't do any harm to be prepared with additional evidence as proof, we know how tricky Tiscali can be.

 

[fontwell]

This info is in their forum, but can't tell how current it is.

Head of Complaints is Joanne Davis joanne.davis@uk.tiscali.com and her direct line is 0143 8363839

Tiscali head office:
Tiscali UK Limited
20 Broadwick Street
London
W1F 8HT

Broadband cancellations: 0845 077 4488. Calls are charged at local rate†. Lines are open 9am to 6pm Mon to Fri.

 

[IanG999]

Billing

Thanks to all who replied. I have sent stuff to the Milton Keynes office and eventually got a reply but perhaps the head office in London is better bet.


Oh yes and another thing. They swear blind that I have had BB activity on my line! How can I I ask as all my kit is disconnected. They just cant fathom how perhaps a fault - due to them as BT's kit works fine - may give the impression of activity? I shall ask for list of the traffic on that line, should be interesting.

 

[SallyLunn]

I'm having a billing problem with Pipex/Tiscali as well so I decided to pay by cheque. I sent mine to Pipex at Welwyn Garden City the postal address on their website on the 6th April, they say it hasn't been received and to send another to 20 Broadwick Street, I did this yesterday after I had cancelled the first one, hopefully this one will be received !

I sent my first email regarding billing on the 9th April and didn't get a reply until the 17th.

 

[SallyLunn]

Well after sending a cheque for the full year March 08 - 09 (I have always paid an annual subscription) this is the latest email to be received !

"Hate to see you go...

We can confirm that your online request to cancel your Pipex Broadband service has now been initiated. A 'cease order' will be issued to BT for the removal of our broadband service from your telephone line.

Your Pipex Broadband service will be available to you until the 02/05/2008" .........

 

[Kits]

I would contact them point out they have had a years money upfront so you wilm need any overpayment refunded if the cease is carried out and take them to a small claims court.

Also if you plan to move to another ISP you reallyu need a MAC key to migrate away or you will have to pay activation again..

 

[SallyLunn]

Thanks for your reply, I had an email yesterday asking for confirmation that I had sent the cheque to Broadwick Street, London. It was sent over a week ago now so I suggest that they open their post ! I've now put in a complaint to ISPA.