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You may recall (Oh no not again I hear you say)...
I have had a small spat with BT over the speeds I'm currently enjoying(?) and the fact that their help desk personnel are as useful as a one legged man in an ass kicking contest.....
Well, after a few well placed e-mails (Thanks Kits) I finally got a human response via land line.
Not that it did any good or solved my problem in the slightest, but I actually spoke to someone on THIS island rather than someone on another continent! Even though the spiel I was treated to sounded well rehearsed and amost as if it was being read from a crib sheet.
Basically I was told abso- bluddy- lutely nothing new and the entire call only confirmed what I had learned from my own investigations..the exchange is oversubscribed and is scheduled for an upgrade....the congestion is the root cause of the downturn in speeds I have been experiencing....When I interrupted him to tell HIM when the work in the exchange was scheduled for It seemed to throw him off balance and he stumbled along for a while until he had re-jigged the rest of his crib sheet to suit the information I had interrupted him with!
As far as I'm concerned it was just a courtesy PR call with the usual apologetic undertones.
The best bit was to almost feel the guy begin to squirm when I said I had joined BT from another supplier who charged me £16.99 for a 512kbps connection and I was now paying almost £8 more for the same speeds...but he recovered his composure well and the guard sprang up with the response that if I couldn't use the connection at all then I would be entitled to some reduction in subs!
Cheeky beggar!
If I couldn't use it at all I wouldn't be paying them anything as they would have frustrated their contract with me by not providing the broadband connection I had signed up for....but they are providing a broadband service although not a very fast one.
Unfortunately I am between a rock and a hard place...leaving BT won't solve anything ....unless some other ISP decides to unbundle my exchange I must just wait for BT to get the exchange upgraded...and so far (AFAICT) no such ISP has come along. Such is the dilemma faced when you live in a small one-horse town .:hrmph:
I have had a small spat with BT over the speeds I'm currently enjoying(?) and the fact that their help desk personnel are as useful as a one legged man in an ass kicking contest.....
Well, after a few well placed e-mails (Thanks Kits) I finally got a human response via land line.
Not that it did any good or solved my problem in the slightest, but I actually spoke to someone on THIS island rather than someone on another continent! Even though the spiel I was treated to sounded well rehearsed and amost as if it was being read from a crib sheet.
Basically I was told abso- bluddy- lutely nothing new and the entire call only confirmed what I had learned from my own investigations..the exchange is oversubscribed and is scheduled for an upgrade....the congestion is the root cause of the downturn in speeds I have been experiencing....When I interrupted him to tell HIM when the work in the exchange was scheduled for It seemed to throw him off balance and he stumbled along for a while until he had re-jigged the rest of his crib sheet to suit the information I had interrupted him with!
As far as I'm concerned it was just a courtesy PR call with the usual apologetic undertones.
The best bit was to almost feel the guy begin to squirm when I said I had joined BT from another supplier who charged me £16.99 for a 512kbps connection and I was now paying almost £8 more for the same speeds...but he recovered his composure well and the guard sprang up with the response that if I couldn't use the connection at all then I would be entitled to some reduction in subs!
Cheeky beggar!
If I couldn't use it at all I wouldn't be paying them anything as they would have frustrated their contract with me by not providing the broadband connection I had signed up for....but they are providing a broadband service although not a very fast one.
Unfortunately I am between a rock and a hard place...leaving BT won't solve anything ....unless some other ISP decides to unbundle my exchange I must just wait for BT to get the exchange upgraded...and so far (AFAICT) no such ISP has come along. Such is the dilemma faced when you live in a small one-horse town .:hrmph: