DTMark
0
We're suffering the issues of having only one infrastructure here. Though it isn't broadband, but electricity. At the moment the computer works, the kettle doesn't - low current I suspect. The vans are out and about fixing the network again.
Basically, we get about two power interruptions a month and one full blown power cut (4 to 26 hours) about every other month. These have previously damaged two electrical appliances.
Logically, I'd have thought that the responsible party is EDF Energy since they are contracted to supply here and they send bills. Customer and supplier. There aren't any other parties involved in this relationship. That the fault may be with the power distribution company is irrelevant in that contractual arrangement. I do not have a contractual relationship with the power distribution company.
I want them to buy us a portable generator and fuel supplies, because they're incapable of supplying a continuous supply of electricity over their wired network. That seems to be to be a very reasonable request. Quite happy to return it when the network and infrastructure has been brought into this century and can be relied upon. Taking money off the bills doesn't really achieve anything.
I haven't contacted EDF Energy yet, I thought I'd nose around first to see if there are any standard procedures.
Searching around, I turn this up:
Is it me, or does this not even really make sense?
If you have a problem with your broadband then the ISP is responsible and accountable regardless of whether it's BT's ancient flaky old network at fault. The ISP must make amends, whether it is their 'fault' or not is not relevant. They may even end up out-of-pocket, as it were, but it remains "their" problem. It's up them to claim from their supplier.
I'm intrigued. How can this state of affairs have come about, seemingly over-riding the most basic contract law? So far as I can see, there is no actual line of accountability and no incentive whatsoever for the power distribution company to perform to any particular standard or at all.
(Rant ends)
Basically, we get about two power interruptions a month and one full blown power cut (4 to 26 hours) about every other month. These have previously damaged two electrical appliances.
Logically, I'd have thought that the responsible party is EDF Energy since they are contracted to supply here and they send bills. Customer and supplier. There aren't any other parties involved in this relationship. That the fault may be with the power distribution company is irrelevant in that contractual arrangement. I do not have a contractual relationship with the power distribution company.
I want them to buy us a portable generator and fuel supplies, because they're incapable of supplying a continuous supply of electricity over their wired network. That seems to be to be a very reasonable request. Quite happy to return it when the network and infrastructure has been brought into this century and can be relied upon. Taking money off the bills doesn't really achieve anything.
I haven't contacted EDF Energy yet, I thought I'd nose around first to see if there are any standard procedures.
Searching around, I turn this up:
An electricity distributor or gas transporter is not the same as the company who supplies your gas or electricity. The distributor or transporter is responsible for ensuring you have a reliable supply of gas and electricity and restoring interruptions as quickly as possible. They are also responsible for ensuring the safety of the local network.
Is it me, or does this not even really make sense?
If you have a problem with your broadband then the ISP is responsible and accountable regardless of whether it's BT's ancient flaky old network at fault. The ISP must make amends, whether it is their 'fault' or not is not relevant. They may even end up out-of-pocket, as it were, but it remains "their" problem. It's up them to claim from their supplier.
I'm intrigued. How can this state of affairs have come about, seemingly over-riding the most basic contract law? So far as I can see, there is no actual line of accountability and no incentive whatsoever for the power distribution company to perform to any particular standard or at all.
(Rant ends)























