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PPPoE login issue with Unifi Dream Router (FTTC VDSL)

omokenta

Member
Hi,

Hoping someone may have an insight as to what I may be doing wrong here. I cannot get PPPoE to work with Zen on a third party router.

Background:
  • I have recently moved to Zen Unlimited Fibre 2 from (FTTC, VDSL).
  • Zen supplied a Fritzbox 7530 AX which connects fine.
  • I have a Ubiquiti home setup with a Unifi Dream Router (UDR) as the main controller and router.
  • I would like to use this setup instead of the Frtizbox.
  • I also have Openreach / Huawei g.fast MT992 from a previous install which I intend to use as the modem.
  • I am aware I could also use the Frtizbox in psuedo-bridge mode (and not use the MT992) by entering incorrect PPPoE credentials in the Frtizbox but passing the PPPoE connection through th Frtizbox.
Confirmed that:
  • Frtizbox acting as modem and router = connection works fine, IPv4 and IPv6 (so I am confident I have the correct PPPoE settings)
  • Frtizbox acting as router and MT992 as the modem (connected to the Fritzbox WAN port) = connection works fine, IPv4 and IPv6 (so I am confident the MT992 works fine and can be used as an independent modem)
Issue:
  • I cannot get the same PPPoE settings to work on my UDR. Each attempt to connect to the internet fails.
  • I have tried using the MT992 as the modem.
  • I have also tried using the Frtizbox in the psuedo bridge mode where I allow other network devices to establish an internet connection through the Fritzbox and then deliberately put the wrong PPPoE settings in the Frtizbox so the Fritzbox itself cannot establish a connection.
  • The PPPoE settings I am using are:
    • Zen username (format "zenxxxxx@zen") and Zen password (the ADSL password from the technical details section of my account on their website)
    • VLAN: 101
    • I have verified these work in the Frtizbox
  • Additional settings presented in the UDR:
    • Mac clone: Not used
    • QoS tag: Not used
    • DNS: I have tried both leaving on auto, and using the DNS the Fritzbox gets from Zen upon connecting.
I am very much at a loss as to why I cannot establish a PPPoE connection from the UDR. Has anyone got any potential insights?

Many thanks in advanced.
 
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