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Problem with AOL9 modem update

Have used AOL for years with not many probs.
Recently been made to installed a modem update by a pop up which cannot be closed!
When installed, I cannot connect at all!!
Have spent hours/days with Aol tech who blame everthing from my computer, my usb ports, my phone line etc.. so they will not let me cancel my contract.
I can connect using AOL 8.
Anyone else encountered this problem?
 
You are on AOL adsl I take it?

Uninstall the modem drivers & AOL software.
Run a spyware & virus scan.
Install the 'drivers only' from the AOL disk - Browser the cd and locate drivers and install them. (Don't put the AOL software on).

Set up a DUN connection for AOL - There's information in the ispreview AOL thread if you look back.

Please report back to this thread and let us know how you get on.
 
have tried uninstalling the drivers and aol9 many times.
Where would I find how to set up a DUN commection?

Cheers

Ps. I have given up calling AOL tech as they have tried many times but failed.
 
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hi richard

yes all lights on,
everything works until I do the modem driver update, then I can't connect using aol9, but luckly I still had aol8 on my computer and it works ok!
 
Raff, forget the modem update and just use the DUN connection or AOL 8.

I have a BT Voyager 100 and I am still using the drivers from the AOL 8 disk I received in August 2003.
 
Hi Richard

Yes I could just use Aol8, but its a bit annoying paying for a service and not been able to use its latest software and its tech team not been able to find the cause of the problem!
 
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Raff, most people don't want to use AOL software!

As long as you can use AOL 8 and receive the services through that program, and as long as you are happy with the price, I would not worry.

I use AOL via a DUN and it never fails me, and there's no capping.
 
Junk the usb modem :)
 
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