AlanF
0
Hi
Apologies for duplicate posting but I first posted this on ISP complaints forum. I think it is probably more relevant to this website hosting forum.
I feel I am being held to ransom by my web hosting company and wonder if there is anything I can do about it.
I have a domain that I have had for several years with Streamline.net. I have paid by 2 yearly renewal. I deliberately removed my credit card details from them as I wanted to shop around to change to a more user-friendly service at the end of my current 2 years.
My account expired a week ago (Jun 24). I have phoned them today to try to change my nametag to my new hoster. However, Streamline have said that they cannot (will not?) change my tag while the account has expired. As my account has been on a 2 yearly renewal, they won't let me renew in any other way (even though £1.99 per month to new customers), and insist that I have to pay £113 for a 2 year renewal before I can change my tags.
I am reluctant to do this, but they tell me that this is the only way I can renew my domain name.
Are they acting within the law here, and is there anything I can do other than try to give them as bad publicity as possible?
Thanks
Alan
Apologies for duplicate posting but I first posted this on ISP complaints forum. I think it is probably more relevant to this website hosting forum.
I feel I am being held to ransom by my web hosting company and wonder if there is anything I can do about it.
I have a domain that I have had for several years with Streamline.net. I have paid by 2 yearly renewal. I deliberately removed my credit card details from them as I wanted to shop around to change to a more user-friendly service at the end of my current 2 years.
My account expired a week ago (Jun 24). I have phoned them today to try to change my nametag to my new hoster. However, Streamline have said that they cannot (will not?) change my tag while the account has expired. As my account has been on a 2 yearly renewal, they won't let me renew in any other way (even though £1.99 per month to new customers), and insist that I have to pay £113 for a 2 year renewal before I can change my tags.
I am reluctant to do this, but they tell me that this is the only way I can renew my domain name.
Are they acting within the law here, and is there anything I can do other than try to give them as bad publicity as possible?
Thanks
Alan























