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Problems closing account with EFH/186k

Hello,

I was disappointed with the service after the broadband part f EFH was sold off to 186k and found the service to be appalling. So I requested a mac code and migrated away to GreenISP.

Obtaining the mac code was easy, however since migrating I have had no end of problems trying to cancel my account with EFH. I have done as they said and sent an email to the accounts department. All I got back was an automated responce saying they will respong shortly. This was sent on the 23rd of May. I have had no reply.

I have sent three emails in total to the accounts departments, and none have recieved a reply.

I have rang up tweleve times about the issue, only to be told that the issue had been escelated to the accounts department and my account would be closed by the end of the day. This does not happen. I have removed my card from the system and I am going to have a new card issued.

The 186k support forum has closed, so I cannot post a request to there.

Anyone looking to go with EFH steer well clear.

Does any one have any advice as to what I can do about the issue? I have my emails on record that I have sent. ANy help or advice about how can I deal with this issue is greatly appreciated.

Tuxedup
 
l think suggestions would be to snail mail/Fax/send copy to ofcom (with complaint regarding ISP) would suffice as proof altho l maybe wrong it does seem the best course of action..
 
l think suggestions would be to snail mail/Fax/send copy to ofcom (with complaint regarding ISP) would suffice as proof altho l maybe wrong it does seem the best course of action..

Remember to make them sign for the one by snail mail.
 
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Kits Do you mean, send the letter to EFH via recorded delivery? Or do you mean send the letter to ofcom via recorded delievery?

timeless I am going to give my regional ofcom a ring tommorow and see if they have any advice.

I sent two letters to EFH and its owners today 186k asking for my account to be closed and saying about how I have already tried. I just sent these by normal royal mail though, should I sen them again by recorded delivery?
 
as kits said, she is more in the know than l am however l forgot to mention recorded delivery :D in so many words you have a record it was sent and so do they which means they have no legs to stand up on in court if they ever tried anything silly.
 
Hello,

I was disappointed with the service after the broadband part f EFH was sold off to 186k and found the service to be appalling. So I requested a mac code and migrated away to GreenISP.

Obtaining the mac code was easy, however since migrating I have had no end of problems trying to cancel my account with EFH. I have done as they said and sent an email to the accounts department. All I got back was an automated responce saying they will respong shortly. This was sent on the 23rd of May. I have had no reply.

I have sent three emails in total to the accounts departments, and none have recieved a reply.

I have rang up tweleve times about the issue, only to be told that the issue had been escelated to the accounts department and my account would be closed by the end of the day. This does not happen. I have removed my card from the system and I am going to have a new card issued.

The 186k support forum has closed, so I cannot post a request to there.

Anyone looking to go with EFH steer well clear.

Does any one have any advice as to what I can do about the issue? I have my emails on record that I have sent. ANy help or advice about how can I deal with this issue is greatly appreciated.

Tuxedup

Hi,

Wanted to post a reply to this thread as I too am experiencing an absolutely awful level of customer service from EFHBroadband / 186k.

I'd joined EFHBroadband whilst it was a small ISP and the level of customer service over-all was second to none. This changed literally over night once 186k bought the company. Connectivity issues were experienced and port-forwarding was immediately blocked even though the company denied on what was the EFHBroadband forum that they were not doing this.

Anyway 6-months ago after a ridiculous amount of hassle trying to obtain a MAC code I'd migrated to another ISP oweing EFHBroadband / 186K nothing.

Since leaving EFHBroadband / 186K they have persistently e-mailed invoices for internet access that they no longer provide despite having been told by e-mail (notching up ticket numbers all of which have not been responded to by EFHBroadband / 186k) and by phone.

This company are downright rude by phone insisting that invoices are automated and therefore should be ignored. All very well and good but they are chasing up a debt that is not owed to them.

Most recently advised that e-mails have not been responded to by EFHBroadband / 186k because they do not contain customer number nor CLID and because they were sent to the wrong e-mail address.

The fact of the matter is EFHBroadband / 186k have been given all of the necessary details over and over again both by e-mail and by phone to close the account and ensure that there is a nil balance oweing but no this is seemingly too straight forward for them.

How is it possible to get through to this company and insist that they put a stop to harassing ex-EFHBroadband customers like myself who do not owe them money and are no longer customers of theirs?.

Good luck.

Kind Regards.
 
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