tuxedup
0
Hello,
I was disappointed with the service after the broadband part f EFH was sold off to 186k and found the service to be appalling. So I requested a mac code and migrated away to GreenISP.
Obtaining the mac code was easy, however since migrating I have had no end of problems trying to cancel my account with EFH. I have done as they said and sent an email to the accounts department. All I got back was an automated responce saying they will respong shortly. This was sent on the 23rd of May. I have had no reply.
I have sent three emails in total to the accounts departments, and none have recieved a reply.
I have rang up tweleve times about the issue, only to be told that the issue had been escelated to the accounts department and my account would be closed by the end of the day. This does not happen. I have removed my card from the system and I am going to have a new card issued.
The 186k support forum has closed, so I cannot post a request to there.
Anyone looking to go with EFH steer well clear.
Does any one have any advice as to what I can do about the issue? I have my emails on record that I have sent. ANy help or advice about how can I deal with this issue is greatly appreciated.
Tuxedup
I was disappointed with the service after the broadband part f EFH was sold off to 186k and found the service to be appalling. So I requested a mac code and migrated away to GreenISP.
Obtaining the mac code was easy, however since migrating I have had no end of problems trying to cancel my account with EFH. I have done as they said and sent an email to the accounts department. All I got back was an automated responce saying they will respong shortly. This was sent on the 23rd of May. I have had no reply.
I have sent three emails in total to the accounts departments, and none have recieved a reply.
I have rang up tweleve times about the issue, only to be told that the issue had been escelated to the accounts department and my account would be closed by the end of the day. This does not happen. I have removed my card from the system and I am going to have a new card issued.
The 186k support forum has closed, so I cannot post a request to there.
Anyone looking to go with EFH steer well clear.
Does any one have any advice as to what I can do about the issue? I have my emails on record that I have sent. ANy help or advice about how can I deal with this issue is greatly appreciated.
Tuxedup























