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Problems with ee sims?

JTScotland

Regular Member
A friend has had problems connecting to our new local mast

He has a Sony Xperia xz2 and is trying to connect to a mast which only uses band 20 (only used by EE)

Phone just says 'No service'

Any reason why he wouldnt get any service?
I know the mast works as I can make calls with my own phone
I can see from his phone that he can see the network but it must not be registering correctly

The sim works as he can make calls in other locations when connecting to other masts which I assume has more than just band 20

He also recently replaced the sim as the original sim was provided as part of a PAYG deal so now has a 'pay monthly' sim
 

brookheather

Regular Member
If the mast doesn't support 3G then I think the phone needs to have VoLTE working so it can use 4G band 20 for calls.
 

GavinAshford

ULTIMATE Member
For EE, B20 connectivity needs a device that is VoLTE (4G Calling) capable as-well as a 'pay monthly' plan.
EE do list the XZ2 as being VoLTE capable though I think that assumes that the device was originally unlocked/not from another provider (or provided directly by EE).

Do you have a VoLTE option in the Mobile Network setting and is that enabled?
1602175552184.png


Is the XZ2 your friend has originally from another provider and may have that providers custom software?
If so, that has potential not to contain the necessary configuration that enabled VoLTE on EE.
 
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