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Problems with Openreach Community Build

Does anyone know how to get Openreach to fix a problem with a community fibre build?

One of my neighbours kindly organised a community fibre build - that is around 20 of us paid Openreach £19,000 to get FTTP.

However, it appears that, despite Openreach having taken the money, and having confirmed that the service is ready, they cannot get a signal to my house.

I placed my order with my ISP on the 2nd of June, and on the second OR visit to my house, they installed the ONT.

This is now sitting on the wall, with a red light showing no signal.

Despite several attempts by my ISP and the co-ordinator of the community build, there is no evidence that OR has even acknowledged the problem.

Many thanks if anyone knows how to reach OR.
 

Green Meanie

Pro Member
Your ISP should arrange a new engineers visit to look at the issue. Is it just yours or are more people effected?
 

Mark.J

Administrator
Staff member
ISPreview Team
Hi Peter,

That sounds pretty bad, especially after you paid to help fund the build, they just shouldn't have left it like that for so long at all. Click my username on the left and 'Start a Conversation', then if you share your home address and number with me, I can raise this with Openreach to find out what is going on.
 
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