Sponsored Links

Problems with Openreach Community Build

Does anyone know how to get Openreach to fix a problem with a community fibre build?

One of my neighbours kindly organised a community fibre build - that is around 20 of us paid Openreach £19,000 to get FTTP.

However, it appears that, despite Openreach having taken the money, and having confirmed that the service is ready, they cannot get a signal to my house.

I placed my order with my ISP on the 2nd of June, and on the second OR visit to my house, they installed the ONT.

This is now sitting on the wall, with a red light showing no signal.

Despite several attempts by my ISP and the co-ordinator of the community build, there is no evidence that OR has even acknowledged the problem.

Many thanks if anyone knows how to reach OR.
 
Your ISP should arrange a new engineers visit to look at the issue. Is it just yours or are more people effected?
 
Hi Peter,

That sounds pretty bad, especially after you paid to help fund the build, they just shouldn't have left it like that for so long at all. Click my username on the left and 'Start a Conversation', then if you share your home address and number with me, I can raise this with Openreach to find out what is going on.
 
Sponsored Links
Top
Cheap BIG ISPs for 100Mbps+
Community Fibre UK ISP Logo
150Mbps
Gift: None
Virgin Media UK ISP Logo
Virgin Media £24.00
132Mbps
Gift: None
Shell Energy UK ISP Logo
Shell Energy £26.99
109Mbps
Gift: None
Plusnet UK ISP Logo
Plusnet £27.99
145Mbps
Gift: None
Zen Internet UK ISP Logo
Zen Internet £28.00 - 35.00
100Mbps
Gift: None
Large Availability | View All
Cheapest ISPs for 100Mbps+
Gigaclear UK ISP Logo
Gigaclear £15.00
150Mbps
Gift: None
YouFibre UK ISP Logo
YouFibre £19.99
150Mbps
Gift: None
Community Fibre UK ISP Logo
150Mbps
Gift: None
BeFibre UK ISP Logo
BeFibre £21.00
150Mbps
Gift: £25 Love2Shop Card
Hey! Broadband UK ISP Logo
150Mbps
Gift: None
Large Availability | View All

Helpful ISP Guides and Tips

Sponsored Links
The Top 15 Category Tags
  1. FTTP (5473)
  2. BT (3505)
  3. Politics (2525)
  4. Openreach (2291)
  5. Business (2251)
  6. Building Digital UK (2234)
  7. FTTC (2041)
  8. Mobile Broadband (1961)
  9. Statistics (1780)
  10. 4G (1654)
  11. Virgin Media (1608)
  12. Ofcom Regulation (1451)
  13. Fibre Optic (1392)
  14. Wireless Internet (1386)
  15. FTTH (1381)
Sponsored

Copyright © 1999 to Present - ISPreview.co.uk - All Rights Reserved - Terms  ,  Privacy and Cookie Policy  ,  Links  ,  Website Rules