I am posting here for the first time in case anyone else has my problem.
I live in the middle of the countryside with a poor ADSL broadband connection based on C20N network. A year ago, Openreach started installing overhead fibre cabling. It was brought all the way down our lane to the pole that serves us, the only house in the lane. An online check suggests that superfast broadband is now available but I have had difficulty finding an ISP able to connect me (including BT themselves).
The problem is at least in part due to my address. BT and Openreach use a database that has my postcode wrong. I have reported that to them more than once in the past, been told it would be updated, but it never has been. This means that the system does not recognize my house in the right location to be able to have an FTTP connection, even though it is patently obvious on site that it can.
My own ISP is unable to provide an FTTP service at present so I have tried looking elsewhere. AAISP were extremely helpful and identified the problem of the address. They told me that my ISP would have to make an ORDI request to BT Wholesale. They are doing that at present and we shall see what happens.
Looking on forums, I find the problem BT/Openreach has in recognizing some addresses and phone numbers is common. There is no "fuzzy logic" built into the system, so if some small thing is wrong, the whole system fails. When you combine this with the sheer weight of bureaucracy in trying to reach the right person or getting an error corrected, the level of frustration is enormous.
Hopefully, this will all now get resolved. The irony is that Openreach must have spent an enormous amount of money getting fibre to a pole that I can see from my window, but they currently have no means of getting any revenue to help pay for it!
Has anyone else been banging their head against this brick wall?
I live in the middle of the countryside with a poor ADSL broadband connection based on C20N network. A year ago, Openreach started installing overhead fibre cabling. It was brought all the way down our lane to the pole that serves us, the only house in the lane. An online check suggests that superfast broadband is now available but I have had difficulty finding an ISP able to connect me (including BT themselves).
The problem is at least in part due to my address. BT and Openreach use a database that has my postcode wrong. I have reported that to them more than once in the past, been told it would be updated, but it never has been. This means that the system does not recognize my house in the right location to be able to have an FTTP connection, even though it is patently obvious on site that it can.
My own ISP is unable to provide an FTTP service at present so I have tried looking elsewhere. AAISP were extremely helpful and identified the problem of the address. They told me that my ISP would have to make an ORDI request to BT Wholesale. They are doing that at present and we shall see what happens.
Looking on forums, I find the problem BT/Openreach has in recognizing some addresses and phone numbers is common. There is no "fuzzy logic" built into the system, so if some small thing is wrong, the whole system fails. When you combine this with the sheer weight of bureaucracy in trying to reach the right person or getting an error corrected, the level of frustration is enormous.
Hopefully, this will all now get resolved. The irony is that Openreach must have spent an enormous amount of money getting fibre to a pole that I can see from my window, but they currently have no means of getting any revenue to help pay for it!
Has anyone else been banging their head against this brick wall?