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Question about Tiscali Speeds

We have the Tiscali 8MB package but only receive about half a MB if that. Tiscali have done a line test and told us our line can only support 2MB. They say we should downgrade to the 2MB and we will actually receive 2MB. Does anybody know if this is true or would it make the speeds worse?

Thanks for your help
 
That sounds like a potentially very underhand method of misleading customers. First things first, let's find out if Tiscali are telling the truth or not. Go here:

http://www.samknows.com/broadband/checker2.php

Stick your postcode in and then click the 'BT ADSL' link on the next page and let us know what it says your line can support. The Samknows checker is usually pretty good at its predictions.
 
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heh l ordered 2meg and get nowhere near it, however when l upgraded to MAX l managed to squeeze out another 30k and well the better upload is somewhat nice, in retrospect tho most ISPs will only tell you what you want to hear..
 
Argh!

My internet is absoloutley awful!!!!
I have just done two speed test and they are all the same www.speedtest.net

Tiscali 8mb i have obeyed the FUP rules but just look at this
256444626.png

tisc.jpg


Is there anything i can do about this? Where do i stand...

Non peak i have 6mb but recently i keep getting 1mb off peak during easter!

here is also the link that mark told tiscali users to do so here you go
tsc.jpg
 
Just keep complaining at them sending in speed tests, become vocal enough, contact OFCOM and trading standards let Tiscali know you are doing this. as your speed is below the BB speed they are selling this as BB when it is not. Your speed is also below the lower limit threshold given by BT.
 
That sounds like a potentially very underhand method of misleading customers. First things first, let's find out if Tiscali are telling the truth or not. Go here:

http://www.samknows.com/broadband/checker2.php

Stick your postcode in and then click the 'BT ADSL' link on the next page and let us know what it says your line can support. The Samknows checker is usually pretty good at its predictions.

Ive done checks on multiple sites and our line is definately 2MB.

Tiscali reckon they are trying to force 8MB down our line but because our line cant support it were only getting about half a meg. They say if we downgrade to 2MB we will get 2MB. However, we actually have ADSL MAX so Id have thought we would get 2MB. I dont see how downgrading can improve the speed.

Any advice?
 
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