No idea about normal 56K dial-up, but if you've got HomeHighway, check out "128K Quandry" - basically, good if using one ISDN channel, however <img border="0" alt="[Crap]" title="" src="graemlins/crap.gif" /> if using both channels bonded - sorry truth hurts!
To answer the question properly zeb, 99% of our customers access our 128k service just fine - thats why you only see a couple of people on hear with a problem!
Sadly, in some cases, it seems no matter what we do, we can't get some users working properly.
The best test of the service is to sign up - just like any other ISP, we won't hold you to long-term contracts, if you don't like the service you can leave. I'm sure its better to get first hand experience than read a couple of posts against us.
One of the main reasons I chose Quik was that its profile was low and accordingly less likely to be heavily patronised by the public and have fewer slow downs and outages.
I have given Quik their due and fortunately I tend not to be sarcastic. Posts on this site are meant to be representative and honest. Problems continue and this weekend the service was simply awful managing only to connect 2 or 3 times out of at least 20 attempts. Why is it that I connect successfully each and every time on the "pay as you go" 128K service?!?! but not on their subscription service (Quik has never answered this question)
I have posted to this site in order to see if others are having similar problems and whilst not many posts exist for Quik at all, of them there seem to be more problems than they accept.
I am not a troublemaker - I rarely have the time to complain, however as Quik seem to have "a bee in their bonnet", I have decided to have one too... <img border="0" alt="[Hrmph]" title="" src="graemlins/hrmph.gif" />
I'm Dave Mitchell and I am the MD of Quik Internet at the Crewe office. I thought I would take this opportunity to respond to a couple of points. Firstly, thanks to Nirm for his comments. We do not regard Nirm as a "trouble maker" (his words). Nor do we have a "bee in our bonnet".
Nirms' comments are accurate, as are the replies from Thomas, and I think both are frustrated at a problem.
Perhaps I can explain further. For some reason we have had a handful of customers inform us of problems in respect of channel bonding. In fact tonight from home I received an error 680 (no dial tone) on my second line about 3 times out of about 15 connections throughout the evening.
I can go weeks without this occurring. A handful of customers seem to receive this on a regular basis.
The reply from Thomas was practical. 99% of customers who sign-up will be ok, so the best thing is to try.
On to the problems from Nirm. I have my suspicions as to where the problems lie, but until I can prove it I can't name the guilty party. It is not with our customers, and it's not with our servers (otherwise it would be a more widespread problem). That leaves two telcos in between. We are working on it and I will try and expedite the solution.
In respect of the question as to why our 0845 Pay As You go Service always works. Easy really. For 0845, we own our own modems and we have control. But like all ISP's, for unmetered the technology and economics means we need to use banks of modems owned by Telcos (e.g. BT, COLT, Energis, Thus). We can't control quality in the same way. Also, there is (presumably) the question of economics. If you Pay As You Go BT charges £ 2.01 per hour, per channel. Most unmetered customers expect to pay a fraction of that, and I think that the telcos take the view that you get what you pay for. In reality, you cannot, and never will get for 20pence the same quality as if you paid £2.
I have made similar posts before, and Mark Jackson from ISP review posted a pretty good article way back in March regarding customers expectations.
I have tried to see if there is anyway that I can use the ports that I own for unmetered access, but it's just not economically possible. I have tried speaking with other suppliers, but only BT is bigger than COLT and they don't do 128k.
I really have tried to find a solution that would allow me complete control in the same way as 0845 but come up blank.
I was on support this weekend, and only took one call from a customer that could not get conected, and that turned out to be a BT routing problem between High Wycombe and Aylesbury, stopping the call reaching our COLT interconnect.
Further note. Please remember that even if the quality on unmetered was the same as 0845, the unmetered service is a "contended" service. All telcos will ensure that there are plenty of 0845 ports available, because if you use them, you pay BT, BT pays the telco, and the telco pays the ISP. This is the whole basis of the "(subscription) free" model that everyone liked.