I have tried my best to cancel the useless and nonextient service from v21/Biscit. Phone Calls at 50p/Min to hear you have choosen to leave a msg. All i did is to follow the instructions of the recorded service and to speak to the accounts dep, Then by magic it went to voice mail. So i left my details. Biscit never got back to me. So I called again and tried all deps, Tech, Sales Accounts Left so many msg Nothing. So i Called again and this time left a msg saying i want o upgrade and want some stupid deal they were doing(A LITTLE FIB). Well guess what i got a phone call. Then I explained to the Biscit Customer service. That Excess Payments Have been taken ou and Twice and , I want to leave their company. She told me to put all my grivence in writing and send to Biscit Accounts dep. So I sent them a letter Recorded Saying i want to leave & i am moving out of my current residents, the amount of money they owe me, etc, have been trying since september. Well no action has been taken so far. Oh but the excess payments continue to come out for a service i no longer use. I have paid £200.00 for broad band for one month. But my account is still active. I have called consumer direct on 08454040506. They adviced me to write another letter asking for my money and to cancel my account and to take no payments. They said if they dont reply to me within 10 days. Under the Supply of Goods and Services Act 1982. Trading Standards officers will investigate. I have tried everything. So PEOPLE who are affected by this poor service call consumer direct get a ref no and build your case.