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Really, really, really slow speeds

I am on ADSL Max and have been having really slow speeds for a week now. Anything from 1k to 400K. But my router syncs up to the exchange at 4Meg. A BT engineer says my wiring is fine. BT say my signal is fine. BT say the exchange is fine. My ISP say they are sending at the maximum. I have borrowed another computer and router to rule out my equipment...and that’s all fine. So now I’m going round in circles. My ISP just push it back to BT and then BT say as the sync rate is good then there’s no problem. The fact that the throughput is terrible or non-existant seems to be of little interest to BT. I’m keeping on at my ISP but any other ideas would be appreciated.
Thanks
 
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Thanks...I've done the speedtest at least 5 times a day for the last week. I get everything from 2800 right down to "we can't do the test". That's because the speed is so slow they can't do the test.

I've just done one and the results are:-
Test1 comprises of Best Effort Test: -provides background information.
IP profile for your line is - 3000 kbps
DSL connection rate: 448 kbps(UP-STREAM) 4192 kbps(DOWN-STREAM)
Actual IP throughput achieved during the test was - 2513 kbps

All appears fine...As you can see I'm connected at 4192, which is great and the max i can get on my line. Throughput is 2513 which is also good...doesn't mean a thing though because when I go to any web page the speed drops to almost nothing.
Any ideas. It's been bounced back to BT yet again today..I don't hold out a lot of hope.
 
I'm glad I saw this thread because I've had similar problems since last week and wondered if they were related.
I hadn't seen the BT speedtest site.
My figures were this..

Test1 comprises of Best Effort Test: -provides background information.
IP profile for your line is - 500 kbps
DSL connection rate: 448 kbps(UP-STREAM) 6752 kbps(DOWN-STREAM)
Actual IP throughput achieved during the test was - 458 kbps

How did I end up with a profile of 500kbps?
I spoke to Pipex last Thursday but nothing done so far.
 
You only need to sync with the exchange for a short while and BTs equipment will lower your profile but it takes three days at the highwe sync rate before BT will increase the profile again. If this has been longer than 3 days I would contact support asking them to get BT to sort it.
 
I see Nippa is on Pipex...well I'm on Nildram which is part of Pipex.
I'm getting very little help from them. They say that BT say it's an exchange problem and it will be upgraded on the 6th April. As it's been down to be upgraded since August 2006 and every date goes by and nothing happens and then give out a new date, I'm not hopeful.
I've asked to speak to someone more senior who is, allegedly, ringing me back this afternoon...again I'm not hopeful of the outcome.
As usual I’m synced to the exchange at 4224 which is good. As the BT engineer who came round said “you got a big pipe, but nothing’s coming down it”.
 
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Finally got in touch the one of the supervisors at Nildram who who was very helpfull. He is trying things from a differant angle to get my problem solved..watch this space.
 
From what I have heard there is a change going on inside BT at the moment which is making it hard for ISP's to get some things looked in to properly and fixed ((read as) off shore diagnostics and engineers going out who dont look in to the real problem).

The change is because of Ofcom telling BT to give the LLU providers the same access to engineers as the LLU providers, now BTwholesale is the same as say Tiscali in BT's eyes along with BTwholesales offshore diagnostics teams its a tough time for the ISP's who have their own central's matter alone a vISP.
 
Finally got Broadband back again. It's running at about 3.5m which is as much as I should get on my line. It's not 100% stable but at least it now works. How it was fixed is a mystery. I don't know if the intervention of the Nildram supervisor helped or not because yesterday my exchange had a "degraded service" for 4 hours. I of course didn't notice as I had practically no service anyway. It was fixed at 15.15 the same time that coincidentally my Broadband came back !. Do the 2 go together...I'll probably never know. Anyway I'm leaving the modem/router on for the customary 10 days just in case it's going through another "training period".
;)
 
My problem is down to a BT fault at the exchange.
A bit more than 72 hours I guess!

In the past I've been quite critical of Pipex's service.
This time I have been treated intelligently and with courtesy by at least 4 staff members and with no delay getting through to them.
They have been ringing and texting me with updates;)

So ,although I've not got what I'm paying for , Pipex's Customer Support teams seem to have raised the bar.
 
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