RKCC
Member
Hi All,
I placed an order for FTTP via Sky in June 2022; within 2 weeks I was told by the OR engineer that the distribution pole (DP) was decayed and another engineer would need a lift rather than climb it. Then, by the next visit that changed to "no extra equipment could be attached to it" and the pole would need to be replaced. The DP is on the other side of the road and I am the only house for a few hundred metres on this side. Virgin do not supply the road so I am reliant on OR, I'm in a black spot for mobile signal and the copper network has already been replaced so I cannot rely on that either.
Last week Openreach (OR) accidently cancelled a few hundred orders, mine being one of them. I had to resubmit an order through Sky and was given a new order reference. No one can confirm but I assume the timeline has restarted? What is a normal amount of time to wait for a pole to be replaced?
I also asked Sky about my compensation that a few of their staff spoke to me about in previous telephone conversations. This time, they told me I was not due any as OR had only acknowledged the order and not accepted it. I'm dealing with this as another complaint as I have relied on what was said to me by Sky.
Is there anyone I can speak to to expedite this jounrey?
I placed an order for FTTP via Sky in June 2022; within 2 weeks I was told by the OR engineer that the distribution pole (DP) was decayed and another engineer would need a lift rather than climb it. Then, by the next visit that changed to "no extra equipment could be attached to it" and the pole would need to be replaced. The DP is on the other side of the road and I am the only house for a few hundred metres on this side. Virgin do not supply the road so I am reliant on OR, I'm in a black spot for mobile signal and the copper network has already been replaced so I cannot rely on that either.
Last week Openreach (OR) accidently cancelled a few hundred orders, mine being one of them. I had to resubmit an order through Sky and was given a new order reference. No one can confirm but I assume the timeline has restarted? What is a normal amount of time to wait for a pole to be replaced?
I also asked Sky about my compensation that a few of their staff spoke to me about in previous telephone conversations. This time, they told me I was not due any as OR had only acknowledged the order and not accepted it. I'm dealing with this as another complaint as I have relied on what was said to me by Sky.
Is there anyone I can speak to to expedite this jounrey?























