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Recent Outage (password problem)

djnisbet

Member
I've been with Waitrose (Brightview ... Plusnet ...) for a while now. I was deeply disturbed when they merged with Plusnet as I have a long memory but decided to stick with them since Lee Strafford had apparantly left the building.

Internet access was lost last night (jan 2) about 10pm. Still gone 12 hours later so decided to check router. connection up but no DNS. No IP address. Phoned Waitrose and after they reset my password all was ok.

so what was that about? I asked the support guy but he was a bit vague. My setup has been unchanged for a couple of years. So it must be their end. Wouldn't have minded a bit of candour.
 

Mark.J

Administrator
Staff member
ISPreview Team
It's certainly a bit odd that they'd need to change your password to make it work, which suggests a database error on their side or something like that.
 

djnisbet

Member
It got me thinking about passwords generally. Support guy told me my new password and I said I wasn't happy with it. So I gave him a new password which he set on my account.

From a security POV I thought it probably wasn't too bad as, AFAIUI, the broadband account is linked with my phone line. But I thought about all the times I check my mail using this password from other locations.

I was wondering if Waitrose/Plusnet were typical in not allowing customers to change their own passwords automatically, or whether all ISPs do this. Certainly the password he allocated me, not 'password' but not much better, wouldn't take much cracking.

Dougie
 
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