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Refusing Proof Of Address - Moving Outside VM Area

LeakedOne

Super Pro Member
So I've recently moved outside of Virgin's coverage for Broadband and they have asked me to send a bank statement to prove my address has changed....

I did this and I had an email saying it wasn't acceptable, so I sent another statement from my second bank account, that was a week ago and no response, now I've received a bill with early termination charges present which they plan to take in two weeks from my bank (I think not)

I think I'm getting to the point now where I've quite frankly had enough of telco's, constantly just on the take and not providing anything more than sub-par services.
 
Virgin Media not believing the customer, sounds like normal practice

Try and call in to get the offshore call centre, they usually just do it
 
So I've recently moved outside of Virgin's coverage for Broadband and they have asked me to send a bank statement to prove my address has changed....

I did this and I had an email saying it wasn't acceptable, so I sent another statement from my second bank account, that was a week ago and no response, now I've received a bill with early termination charges present which they plan to take in two weeks from my bank (I think not)

I think I'm getting to the point now where I've quite frankly had enough of telco's, constantly just on the take and not providing anything more than sub-par services.
Can you provide a council tax bill? That can’t be disputed. A bank address can be changed any time, and they usually don’t like Monzo or Starling statements for proof of address.
 
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They're sending packaging to new address for the Hub 3 so I guess they'll soon have the proof.

As far as I'm concerned I've provided what they asked for, now they're just being chancers.

My direct debit will be cancelled before they take it if not resolved.
 
make a complaint, or post on the forums for the forum staff to sort it, seems the only way to actually get anything done.

another way to go is maybe the home movers department, they seem to have a bit more knowledge o.0 try get through to them.
 
They're sending packaging to new address for the Hub 3 so I guess they'll soon have the proof.

As far as I'm concerned I've provided what they asked for, now they're just being chancers.

My direct debit will be cancelled before they take it if not resolved.
Don’t cancel your direct debit, missed payments can impact for a long while.

It is silly; they can see on their systems you can’t have supply there, so shouldn’t be chasing the cancellation fee.
 
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So 'for some reason' my online account is now reporting the password is wrong even though its saved and I'm unable to reset password....
 
make a complaint, or post on the forums for the forum staff to sort it, seems the only way to actually get anything done.

another way to go is maybe the home movers department, they seem to have a bit more knowledge o.0 try get through to them.
Well I've contacted them this morning, seemed to just get palmed off with a manager needs to look at it and we'll contact you back in 3 days.

Whats the betting I get a response in 3 days.
 
They're sending packaging to new address for the Hub 3 so I guess they'll soon have the proof.

As far as I'm concerned I've provided what they asked for, now they're just being chancers.

My direct debit will be cancelled before they take it if not resolved.
I cancelled my DD when they started threatening me with charges for non return of equipment even though I had made 4 calls already trying to arrange pickup. Not long after they finally got a tech round.

Just be aware though you do risk a marker on your credit file.
 
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Yes, they can wreck your credit rating for years by not paying
Yup, I asked to change me DD date and they marked me down for late payment, took a while to dispute it but was finally removed
 
So I've recently moved outside of Virgin's coverage for Broadband and they have asked me to send a bank statement to prove my address has changed....

I did this and I had an email saying it wasn't acceptable, so I sent another statement from my second bank account, that was a week ago and no response, now I've received a bill with early termination charges present which they plan to take in two weeks from my bank (I think not)

I think I'm getting to the point now where I've quite frankly had enough of telco's, constantly just on the take and not providing anything more than sub-par services.
My feeling is the best play is usually to request VM provides service at the new address and they realize themselves that they cannot without needing to be recorded requesting cancellation.

I highly recommend not to mess with any Direct Debit in place as any erroneous debit; against their policies, procedures and terms; puts VM in the wrong and you would have a good claim. If you cancel the Direct Debit, you are chased for a debt and it often becomes irrelevant whether or not the debt was owed in the first place, hence the Direct Debit Guarantee is your best protection against bad actors.
 
Thats what I did
Once the erroneous Direct Debit is made, you can contact your bank and authorize them to contact the vendor to request a refund on the basis you did not explicitly request a cancellation but that instead Virgin Media was unable to provide requested services. You can also explicitly request a refund under the Direct Debit Guarantee from Virgin Media which should force a proper look into the matter.

 
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What a bunch of crooks....

I've woke this morning to Virgin Media email saying my bills overdue, it's not even got to the payment date yet.

I cannot believe the cheek of them, no response to my emails to home movers team, no response from customer service either.
 
Once the erroneous Direct Debit is made, you can contact your bank and authorize them to contact the vendor to request a refund on the basis you did not explicitly request a cancellation but that instead Virgin Media was unable to provide requested services. You can also explicitly request a refund under the Direct Debit Guarantee from Virgin Media which should force a proper look into the matter.

This is the way IMO^

I know with HSBC I had this recently, and going to the DD, I could select the previous payment taken, pick an option and they returned the money very quickly. VM will have "taken the payment" so no automatic credit file messing.
 
What a bunch of crooks....

I've woke this morning to Virgin Media email saying my bills overdue, it's not even got to the payment date yet.

I cannot believe the cheek of them, no response to my emails to home movers team, no response from customer service either.
Yeah, this is the point where it becomes irrelevant that they might be charging you for services that they physically are unable to provide.

Keeping a Direct Debit in place lays a trap where they commit a financial no-no of making an unauthorized debit and puts them in a bad situation. Without the Direct Debit in place, customers can sometimes shoot themselves in the foot by opening themselves up to a money claim in a court, and they remove the protection of the Direct Debit Guarantee which could otherwise solve their problem.
 
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