clloyd
Member
A bit of context first, I live in central London, unfortunately in an area that's not parts of openreach (or any alt nets) fttp build plans.
We get perfectly good 50+ mbit FTTC, but experience very regular outages, our building was connected with aluminium cables, so every 3-4 days they break, and we need to call out an engineer... ours are fixed, but presumably a neighbours are broken... so 3-4 days later another engineer comes out, fixes theirs and breaks ours.
In just the last 2 months we've had Openreach out 6 times, but between us and our neighbours, they're at our building 2-3 times a week, every week for the past 5 months or so. Engineers have reported the issue as a larger fault, but nothing seems to be happening to improve the situation.
Has anyone been in a similar situation? Are there effective ways to escalate such an issue? We don't really want "out" of our contract, we want a reliable internet connection.
FYI To mitigate the issue we are using a 5G hotspot, but that's less reliable, and not as good for video calls than a good fixed line.
We get perfectly good 50+ mbit FTTC, but experience very regular outages, our building was connected with aluminium cables, so every 3-4 days they break, and we need to call out an engineer... ours are fixed, but presumably a neighbours are broken... so 3-4 days later another engineer comes out, fixes theirs and breaks ours.
In just the last 2 months we've had Openreach out 6 times, but between us and our neighbours, they're at our building 2-3 times a week, every week for the past 5 months or so. Engineers have reported the issue as a larger fault, but nothing seems to be happening to improve the situation.
Has anyone been in a similar situation? Are there effective ways to escalate such an issue? We don't really want "out" of our contract, we want a reliable internet connection.
FYI To mitigate the issue we are using a 5G hotspot, but that's less reliable, and not as good for video calls than a good fixed line.























