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Regular FTTC service outages due to broken lines, any ideas?

clloyd

Member
A bit of context first, I live in central London, unfortunately in an area that's not parts of openreach (or any alt nets) fttp build plans.

We get perfectly good 50+ mbit FTTC, but experience very regular outages, our building was connected with aluminium cables, so every 3-4 days they break, and we need to call out an engineer... ours are fixed, but presumably a neighbours are broken... so 3-4 days later another engineer comes out, fixes theirs and breaks ours.

In just the last 2 months we've had Openreach out 6 times, but between us and our neighbours, they're at our building 2-3 times a week, every week for the past 5 months or so. Engineers have reported the issue as a larger fault, but nothing seems to be happening to improve the situation.

Has anyone been in a similar situation? Are there effective ways to escalate such an issue? We don't really want "out" of our contract, we want a reliable internet connection.

FYI To mitigate the issue we are using a 5G hotspot, but that's less reliable, and not as good for video calls than a good fixed line.
 
A&A's guarantee to fix your line is probably your best bet if you go with them. I suspect after a couple of outages while with them they'll probably put some pressure on Openreach to sort it out once and for all. You've got a better chance of them looking at the bigger picture than you do with most other ISPs.

 
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